September 17, 2024

Mango 5

FULL TIME

Learning and Development Trainer

Join our team as a Learning & Development Trainer

Position Overview:
Mango 5 is looking for a Trainer to join our Learning and Development team. The role involves delivering training to our staff in a fast-paced BPO environment. You'll ensure new hires are well-prepared for their roles and help existing employees with ongoing development.

Responsibilities:

Assess employee performance to identify skill gaps create training programs to address these gaps Prepare materials for training sessions onboarding programs for new hires Conduct surveys to measure training effectiveness stay updated on new teaching methods Preferably certified as a facilitator, assessor, or moderator
2+ years experience in training or similar roles, preferably in an international call center
Proficient in MS Word, Power Point, Outlook, and Excel
Strong interpersonal and communication skills
Ability to spot skill gaps and organize training accordingly
Familiarity with various teaching methods
Excellent organizational skills
Willingness to work rotational shifts (USA, UK & RSA)

Working Hours:

Monday to Friday
Rotating shifts 09:00 – 18:00, 10:00 – 19:00, 14:00 – 23:00, and 15:00 – 00:00
Dynamic Holiday Roster

Remuneration:

Basic Salary- Market-related
Shift allowance

Benefits:

Medical Insurance
You Assist: Access to emergency response and home assistance
Internal Learning Management System (LMS) for professional and personal development

Due to the high volume of applications, only shortlisted candidates will be contacted within two weeks of submission. Should you not hear from us, your CV will be kept on file for future opportunities matching your expertise.