Job Opportunities in Nigeria
November 7, 2024
QFA NIGERIA LTD
Lagos
FULL TIME
Customer Success Executive
● Manage relationships with customers to maintain overall customer health and growth.
● Meet and exceed retention goals.
● Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.
● Be a spokesperson for the brands with the customer – share our digital transformation vision
● Maintain high customer satisfaction and ensure that customers act as the brands’ advocates.
● Organize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business success.
● Participate in on-boarding activities and product demonstrations post purchase.
● Be the voice of the customer back to our Product organization, communicate trending customer feedback and ideas.
● Telemarketing ( staffs are expected to cross sell and Upsell with targets given every month.
● Inbound calls
● Outbound calls
● Email Resolution
● Response to life chat ( Whatsapp,Google review).
● Be the first point of escalation for response to all our social media pages, escalated by the digital
marketer.
Job Type: Full-time
Pay: Up to ₦100,000.00 per month
● Meet and exceed retention goals.
● Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.
● Be a spokesperson for the brands with the customer – share our digital transformation vision
● Maintain high customer satisfaction and ensure that customers act as the brands’ advocates.
● Organize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business success.
● Participate in on-boarding activities and product demonstrations post purchase.
● Be the voice of the customer back to our Product organization, communicate trending customer feedback and ideas.
● Telemarketing ( staffs are expected to cross sell and Upsell with targets given every month.
● Inbound calls
● Outbound calls
● Email Resolution
● Response to life chat ( Whatsapp,Google review).
● Be the first point of escalation for response to all our social media pages, escalated by the digital
marketer.
Job Type: Full-time
Pay: Up to ₦100,000.00 per month
Latest Job Opportunities
November 10, 2024
Smart Partners Consulting Limited
Cleaning Technician
Lagos
FULL TIME
View DetailsSimilar Jobs
October 21, 2024
Gafford Property & Homes Ltd.
Customer Service Representative
Lagos
FULL TIME & OTHER
View DetailsOctober 14, 2024
MKOBO MICROFINANCE BANK
Operations / Customer Success Officer
Lagos
FULL TIME
View Details