**Job Title: Customer Relationship Management (CRM) Manager** **Location: Kreeks and Krooks Lounge, [Your City]** **Company Overview:** Kreeks and Krooks Lounge is a premier dining and entertainment venue renowned for its exceptional cuisine and vibrant atmosphere. We pride ourselves on delivering unforgettable experiences to our guests and fostering a community of loyal patrons. **Job Description:** We are seeking a dynamic and experienced Customer Relationship Management (CRM) Manager to join our team at Kreeks and Krooks Lounge. The CRM Manager will be responsible for developing and executing strategies to enhance customer engagement, drive loyalty, and maximize the overall guest experience. **Key Responsibilities:** - Develop and implement comprehensive CRM strategies to drive guest retention and satisfaction. - Analyze customer data to identify trends, preferences, and opportunities for personalized engagement. - Manage and optimize CRM software and tools to ensure effective data management and communication. - Create and oversee targeted marketing campaigns, promotions, and loyalty programs. - Collaborate with the marketing and events teams to design and execute initiatives that enhance the guest experience. - Monitor and report on CRM metrics, including customer acquisition, retention, and satisfaction. - Provide exceptional customer service and resolve issues to ensure a positive experience for all guests. **Qualifications:** - Bachelor’s degree in Marketing, Business Administration, or a related field. - Proven experience in CRM management, preferably within the hospitality or restaurant industry. - Strong analytical skills and experience with CRM software and tools. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team in a fast-paced environment. - Creative mindset with a passion for delivering outstanding customer experiences. **Why Join Us:** - Opportunity to shape the customer experience at a leading lounge. - Collaborative and supportive work environment. - Competitive salary and benefits package. - Room for professional growth and development. **How to Apply:** If you are a passionate and results-driven professional with a knack for building strong customer relationships, we would love to hear from you. Please submit your resume and cover letter to [darlinsify@gmail.com] with the subject line "CRM Manager Application **Kreeks and Krooks Lounge is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.** Job Type: Full-time Pay: ₦150,000.00 - ₦200,000.00 per month Experience: