Senior Technician IT Support Services (Christchurch)

September 19, 2024

University of Otago

Christchurch

OTHER

IT SUPPORT SERVICES

About our team/Mō te tīma

We are the IT Support Services Team, and we work to provide a wide range of technology services and solutions to support our colleagues and students across the University of Otago, including campuses in Dunedin, Christchurch, Wellington, Auckland and Invercargill.

In Christchurch the Desktop Support Team provides Windows and Mac support, including mobile devices, is responsible for Video Conferencing and supports the Audio-Video (AV) requirements in the teaching and seminar spaces on this campus.
IT Support Services is made up of four key teams; AV and lecture theatre Support, e Conferencing, Desktop Support, and the Media Production Unit. The Christchurch Desktop Support Team works closely with the teams in Dunedin and Wellington.
The role/Te mahi

This position will see you as part of our Desktop Support Team on the Christchurch campus, providing effective, reliable operational IT support, advice and recommendations in a way that is easy for staff and students to understand.

You will perform hardware and software maintenance, provide technical support and timely diagnosis and resolution of software and hardware incidents and act as a point of escalation for Desktop Support enquiries. Our team provides these services with a “go the extra mile” attitude.
Key tasks include:

Resolving desktop support requests from staff and students
Troubleshooting support requests and escalating any that are unable to be resolved at that time
Working with your customer group to ensure that all new purchasing of hardware and software is suitable and fits their needs
Implement backup and disaster recovery solutions and prevention in accordance with procedures
Proactively build and maintain strong collaborative relationships with the clients, Ask Otago and IT colleagues.

We are looking for someone with expertise in Desktop Support related roles with a high level of knowledge and experience with desktop operating systems and application software used at the University.

Your skills and experience/Kā pūkeka me kā wheako
To succeed in this role your toolkit will include:

Experience with Windows and mac OS.
Dedication to customer service and exceptional customer delivery.
Experience delivering high quality IT support in a large, complex environment or similar prior work experience.
Excellent communication skills (both written and oral) including the ability to write in a welcoming, informative and non-technical style.
A relevant tertiary qualification or similar level of knowledge gained through prior experience.

This is a great opportunity to join us at the University of Otago. If you are someone who believes providing ‘good’ service isn’t good enough and want to be part of an innovative team supporting fantastic teaching environments, then we would love to hear from you.

Further details/Pūroko

This is permanent, full-time (37.5 hours per week) position, based in Christchurch.
The position has been evaluated as a Level 5 position with a starting salary between $65,281 and $69,648 per annum.
The University of Otago is a workplace that values and utilises diverse and inclusive thinking, people and behaviours. This means that the contributions of staff with diverse backgrounds, experiences, skills and perspectives are valued and respected.
You must have the right to live and work in New Zealand to apply for this role.
Confidential enquiries can be directed to Tim Young, Team Leader, IT Support Services Christchurch, via the contact details.

Application/Tono

Applications quoting 2401499 will close on Friday 4 October 2024, 11.59pm.
Applications will be reviewed as they are received. The University reserves the right to close this vacancy at any time.

We regret to inform you that this job opportunity is no longer available