March 7, 2024

Future Hospitality Group

Queenstown

FULL TIME

Duty Manager | Queenstown Ice Bar

About the Venue
Join the prestigious team at Queenstown Ice Bar, a premium ice experience located in the stunning Upper Village in Queenstown. As part of the esteemed Future Hospitality Group, Queenstown Ice Bar is dedicated to delivering an unforgettable experience for guests, showcasing the best of Queenstown's hospitality and innovation.
About the role
We are seeking a dedicated and experienced Duty Manager to join our team at Queenstown Ice Bar. The Duty Manager will play a vital role in upholding the premium experience of the bar and the company. You will lead the team on shift, ensuring that host responsibilities and liquor licensing laws are adhered to while providing exceptional service to our guests.

Responsibilities:

Lead the team on shift, providing guidance and support to ensure smooth operation of the bar.
Uphold the premium experience of Queenstown Ice Bar by ensuring high standards of service and presentation at all times.
Ensure compliance with host responsibility and liquor licensing laws, maintaining a safe and enjoyable environment for guests and staff.
Oversee bar operations, including opening and closing procedures, cash handling, and stock management.
Handle customer inquiries, feedback, and complaints in a professional and timely manner.
Support the Site Manager with staff training and development to enhance team performance and service standards.

What we are looking for:

Liquor Controller Qualification (LCQ) or Manager's Certificate is essential.
Previous experience in a Duty Manager or Team Leader role within the hospitality industry.
Strong knowledge of host responsibility and liquor licensing laws.
Excellent leadership and communication skills, with the ability to motivate and inspire a team.
Exceptional customer service skills and the ability to handle challenging situations with professionalism and tact.
Attention to detail and the ability to multitask in a fast-paced environment.
Flexible availability, including evenings, weekends, and public holidays.

Why Join Us:

Be part of a prestigious hospitality venue in Queenstown's stunning Upper Village.
Opportunity to lead a dedicated team and uphold the premium experience of Queenstown Ice Bar.
Competitive salary and benefits package, including staff discounts at seven diverse venues across town.
Subsidised gym membership at Industrial Fitness, promoting a healthy work-life balance and well-being for our team members.
Joining Future Hospitality Group, one of Queenstown's most sought-after hospitality groups, known for its commitment to excellence and innovation in the industry.
Ongoing training and development opportunities to enhance your skills and advance your career.

To apply, please submit your resume, along with a brief cover letter highlighting why you are the perfect fit for the Duty Manager position.