Job Opportunities in New Zealand

About Us:
At Kamana Lakehouse in Queenstown, our mission is simple: we’re here to create unforgettable, personalised experiences. Our values of Accountability, Professionalism, Equality, and Respect reflect who we are and shape how we operate. We deeply value people and empower those who take ownership and responsibility. We also respect both our colleagues and customers by providing equal opportunities, regardless of their differences. The merging of these values creates a welcoming and friendly environment that truly makes everyone feel at home here at Kamana.
What are we looking for?

• NZ Diploma OR minimum of 3 years experience in hospitality – Housekeeping, Front Office or F&B department
• A passion for contributing to and enhancing guest experiences
• Dedication and commitment to hospitality, leadership and team work
• Well presented, organised and calm personality
• Fluent English essential, additional languages an advantage

About the role:
Directing and Overseeing Operations:

• Lead and manage all aspects of the hotel's reservation system, reception desk, room service, and housekeeping departments.
• Ensure efficient operation and coordination among these departments to provide a seamless experience for guests.

Guest Experience Management:

• Monitor and enhance guest satisfaction throughout their stay by proactively addressing needs and concerns.
• Implement strategies to exceed guest expectations and resolve issues promptly to ensure a positive experience.

Security and Maintenance:

• Supervise and coordinate all security arrangements to ensure guest and staff safety.
• Oversee regular maintenance and repairs of hotel facilities to maintain high standards of safety and functionality.

Event and Food & Beverage Planning:

• Plan and oversee activities related to the hotel’s bar, restaurant, function spaces, and conference rooms.
• Ensure compliance with liquor laws and regulations, and manage the scheduling and execution of events to ensure guest satisfaction.

Customer Satisfaction Assessment:

• Conduct regular assessments of customer satisfaction through surveys, feedback forms, and direct interactions.
• Analyze feedback to identify trends, address areas for improvement, and implement changes to enhance service quality.

Facility Management:

• Monitor the cleanliness, aesthetics, and operational functionality of all hotel facilities, including guest rooms, public areas, and back-of-house spaces.
• Ensure that facilities meet the hotel’s standards and address any issues that arise promptly.

Guest Issue Resolution:

• Act as the primary point of contact for resolving guest complaints and concerns.
• Take swift and effective action to address issues, ensuring that guests leave with a positive impression.

Staff Training and Development:

• Develop and implement training programs to ensure staff members are knowledgeable about service standards and procedures.
• Provide ongoing mentorship and support to help staff improve their skills and performance.

Attendance and Rosters:

• Maintain accurate attendance records for all staff members and manage scheduling to ensure adequate coverage at all times.
• Address any staffing issues and adjust rosters as needed to meet operational demands.

Safety Compliance:

• Educate staff on safety regulations and ensure that all operations comply with occupational health and safety standards.
• Regularly review safety procedures and conduct audits to maintain a safe working environment.

Team Management:

• Hold regular team meetings to discuss performance, address any issues, and align on goals.
• Conduct performance evaluations to assess staff progress and provide constructive feedback.

Team Collaboration:

• Foster a collaborative work environment by working closely with team members to resolve grievances and address concerns.
• Encourage open communication and teamwork to enhance overall department performance.

Guest Services:

• Provide guests with comprehensive local tourism information, including recommendations for attractions, dining, and entertainment.
• Arrange tours, transportation, and other special requests to enhance the guest experience and ensure their needs are met

Job Types: Full-time, Permanent
Pay: $27.50 – $33.00 per hour
Expected hours: 30 – 45 per week
Schedule:

• 8 hour shift
• Afternoon shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotating roster

Ability to commute/relocate:

• Queenstown, Otago: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you a New Zealand Resident ?

Experience:

• FO, HSK or F&B exp in a five star or high end Boutique hotel: 3 years (Required)

Application Deadline: 11/10/2024
Expected Start Date: 18/11/2024