Job Opportunities in New Zealand

POSITION TITLE
Duty / Shift Manager
Full Time Position - 40 Hours
OBJECTIVE OF POSITION
To ensure the overall smooth and effective operation of the restaurant with a strong customer service orientation.
REPORT TO
Owner/ Restaurant Manager
RESPONSIBLE FOR
Restaurant staff
RELATIONSHIP WITH
Staff, Customers, Suppliers, Local Authorities (LLA, Police, RPH etc)
DUTIES AND RESPONSIBILITIES
· Develop and maintain a professional and cooperative relationship with kitchen and liquor dispensing staff to ensure the overall business operates smoothly
· Look for opportunities to improve procedures, and make improvements where appropriate
· Ensure the restaurant has a sufficient level of staffing and staff rosters are prepared in a timely manner
· Ensure staff are trained in the correct procedure for taking reservations
· Ensure restaurant staff can confidently describe wine list and menu items, and can make recommendations when asked to do so
· Ensure staff are aware of specials, new wine lists and menu items and out of stock food and wine
· Maintain a high level of morale and team cooperation
· Answer phones quickly and ensure staff do the same
· Follow up on customer complaints/comments quickly
· Ensure that all restaurant staff are aware of their obligations pursuant to the Sale of Liquor Act 1989 and the company’s liquor licence is not jeopardised as a direct consequence of their actions. This includes patron conduct and intoxication
· Complete restaurant seating plan for the following day
· Complete cash-up, noting any differences between actual and till total
· Complete shift summary with tips
· Ensure that all staff who answer customer queries regarding functions are aware of what the policies are
· Update systems for taking function bookings and ensure staff, food and beverages are organised
· Confirm all group bookings
· Ensure the cleaner is carrying out his/her duties to the required standard and let him/her know if there is anything extra that needs to be done, or if anything is not being done to the agreed standard
· Ensure an adequate supply of all items needed by the restaurant, including: napkins, cutlery, glassware, docket books, menus, wine lists, printer and eftpos paper, staff uniforms, etc
· Ensure restaurant equipment is maintained to reduce the likelihood of breakdowns
· Participate as a constructive member of the management team with the view to maximising business sales volumes and profitability
· In consultation with the manager, chef and staff prepare and introduce an ongoing calendar of cost effective promotional initiatives, which are focused on maximising food sales volumes
· Manage staff in a fair and equitable manner, take appropriate disciplinary action when required and comply with best practice and establishment regulations
· Ensure office is left in a tidy state
· Complete such other general and clerical duties as the manager or nominee may require to assist with the smooth operation of the business
RELEVANT QUALIFICATION
· 2 years relevant experience in top level service
PERSONAL ATTRIBUTES
· Excellent customer service
· Good communication skills
· Leadership skills
· Proactive
· Good personal hygiene
· Able to work as part of a team
· Honest and reliable
Job Type: Full-time
Pay: $30.00 – $35.00 per hour
Benefits:

• Employee discount
• Visa sponsorship

Schedule:

• Rotating roster
• Shift work

Expected Start Date: 22/09/2024