Job Opportunities in Malaysia

October 15, 2024

The Hooton Retreat Sdn Bhd

Simpang Pertang

FULL TIME & OTHER

Retreat Guest Ambassador

  • Extend a warm and gracious welcome to guests upon arrival, providing personalized assistance and guidance to achieve performance targets and deliver excellence in service.
  • Ensure exceptional service is provided to guests, addressing inquiries, requests, and concerns promptly and courteously.
  • Serve as a knowledgeable resource about retreat facilities, services, activities, and amenities, offering tailored recommendations to enhance the guest experience.
  • Act as a liaison between guests, and retreat departments, coordinating reservations, special requests, and inquiries with efficiency and professionalism.
  • Proactively engage with guests to anticipate their needs, address any concerns, and ensure their comfort and satisfaction.
  • Assist in organizing and promoting retreat events, activities, and special occasions, contributing to the vibrant social atmosphere of the retreat.
  • Handle escalated guest issues and complaints, working towards effective resolutions while maintaining positive guest relationships.
  • Maintain up-to-date knowledge of all products offered by retreat, as well as staying informed about upcoming events and activities to effectively promote them to our valued guests.
  • Act as an ambassador for the retreat, upholding its image, branding, and positioning it as a high-prestige establishment.
  • Promote retreat services such as food & beverage and activities
  • Observe and report any safety and security issues, as well as defects in facilities that require repairs and maintenance, following up to ensure action is taken.
  • Maintain accurate records of guest interactions, feedback, and preferences, leveraging this information to enhance future interactions and service delivery.
  • Maintain databases such as records of programs, attendance for each activity & event, feedback to perform report analysis, and evaluate program effectiveness to inform future planning.
Job Types: Full-time, Permanent
Pay: RM1,800.00 - RM3,500.00 per month
Benefits:
  • Opportunities for promotion
  • Professional development
Supplemental Pay:
  • Yearly bonus
Education:
  • Diploma/Advanced Diploma (Preferred)
Experience:
  • hotel customer service: 2 years (Preferred)
Work Location: In person

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