September 9, 2024

Mount Juliet Estate

Thomastown

FULL TIME

Reservations Agent

We have a fantastic opportunity available for Reservations Agent to join our team
Job Summary
Reporting to the Reservations Manager, the Reservations Agent will be the first point of contact for our guests. It is always of utmost importance that the reservations department present a friendly and professional manner. As a Reservations Agent, you will act as the main point of contact for guest’s bookings for bedrooms, dealing with queries and cross selling of all available revenue streams.
Key Duties And Responsibilities

Manage guests reservations, ensuring that their needs and wants are met to the highest standard.
Provide details of hotel facilities and pricing information. Impeccable and thorough billing skills.
Promoting and up selling the estate facilities and amenities.
Responding efficiently and effectively to guest feedback
Ensure expectations are set correctly, in advance of the guest’s stay..

Minimum Requirements

1 years’ experience in a similar role with a Reservations System or Front Office Team, Opera an advantage.
Excellent customer care skills. Proficient IT skills
Excellent command of the English language both written and oral is essential.
Ability to cope well under pressure.
Highly motivated, and a team player.
Proficient IT skills including Opera, Marsha or other PMS system experience an advantage

What we offer

Competitive salary
Employee meal
Complimentary gym access
Free Parking
International hotel discounts through Marriott
Continuous Professional Development opportunities
Employee Assistance Program

Mount Juliet is an equal opportunity employer committed to maintaining a diverse team and an inclusive culture.
Mount Juliet Estate is an Equal Opportunity Employer
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