September 9, 2024

Mount Juliet Estate

FULL TIME

Receptionist

Reporting to the Front of House Manager the role of the front office associate is to welcome guests as they arrive at the hotel.
Responsible for checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments. To provide guests with information, answer their queries and deal with complaints.

Key Duties And Responsibilities

To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
To build a good rapport with all guests and resolve any issues quickly and report any complaints to management, to maintain high quality customer service.
To deal with guest requests to ensure a comfortable and pleasant stay.
To be responsible for accurate and efficient with guest billing and billing procedures.
To assist in keeping the hotel reception area clean and tidy at all times.
To undertake general office duties, including correspondence, emails and filing
To ensure that all reservations and cancellations are processed efficiently.
To report any maintenance, breakage or cleanliness problems to the relevant manager.

Required:

Some experience in a front office or hospitality role.
Excellent interpersonal skills, including a pleasant telephone manner
Good administrative skills and the ability to use email and booking systems Good team working skills
A friendly and welcoming approach
High standards of dress and presentation
Fluent level of English and eligible to work in Ireland.
Valid Driving License

We look forward to hearing from you!
Mount Juliet is part of the Tetrarch Hospitality Group, one of Ireland's leading Hotel Management companies, operating and asset managing over 1600 bedrooms with close to 1800 employees in some of the finest and best~known hotels in Ireland.
Mount Juliet Estate is an Equal Opportunity employer