Job Opportunities in Ireland
September 13, 2024
Killashee Hotel
Naas
FULL TIME & OTHER
Reservations Executive
At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.
We now have a fantastic new opportunity for Reservations Executive to join our team on a Full time basis and contribute to the future success of Killashee Hotel.
Key Requirements:
Duties:
Why work with us:
If you would like to join our friendly and talented team, please forward your cv.
We now have a fantastic new opportunity for Reservations Executive to join our team on a Full time basis and contribute to the future success of Killashee Hotel.
Key Requirements:
- Flexible with hours
- Experience with Opera preferable but not essential
- Administration experience
- Highly motivated with a positive attitude
- Strong leadership, time management and organisational skills
- Attention to detail is a must
Duties:
- Manage telephone and email enquiries
- Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
- Produce quotations and written confirmation to all clients
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Maintain a thorough understanding of properties facilities and processes.
- To ensure that all business leads and opportunities are followed up in a timely manner including enquiries and provisional bookings.
- Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate
- To deal with all clients in a professional and friendly manner
- To deal with any guest complaints, queries and suggestions quickly and efficiently
- To adhere to all Company policies including but not limited to Customer Care, Health & Safety, Fire Safety, Cash Handling etc.
- To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment
- Use of onsite computer systems including Hotsoft, Availpro & Res Diary.
- Liaise regularly with relevant managers in relation to reservations
- To attend hotel meetings as required, ensuring effective communication at all levels.
- To ensure all business standards and reservations plan are followed in line with policies set out.
- To work as part of a team
Why work with us:
- We provide excellent learning and development opportunities
- All our team members receive free leisure centre membership
- Discounted rates for FBD Hotels and Resorts
- Employee Assistance Programme and Wellness initiatives
- Affinity discount with FBD insurance for home, car and travel
- Free parking on site
- Meals provided on duty
- Employee referral incentive scheme
- Social team events
- Flexible working hours
- Excellent working environment focused on team appreciation
- Team Recognition programme
- Career Progression
If you would like to join our friendly and talented team, please forward your cv.
We regret to inform you that this job opportunity is no longer available
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