Reservations Executive

September 13, 2024

Killashee Hotel

Naas

FULL TIME & OTHER

At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.

We now have a fantastic new opportunity for Reservations Executive to join our team on a Full time basis and contribute to the future success of Killashee Hotel.

Key Requirements:

Flexible with hours
Experience with Opera preferable but not essential
Administration experience
Highly motivated with a positive attitude
Strong leadership, time management and organisational skills
Attention to detail is a must

Duties:

Manage telephone and email enquiries
Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
Produce quotations and written confirmation to all clients
Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
Maintain a thorough understanding of properties facilities and processes.
To ensure that all business leads and opportunities are followed up in a timely manner including enquiries and provisional bookings.
Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate
To deal with all clients in a professional and friendly manner
To deal with any guest complaints, queries and suggestions quickly and efficiently
To adhere to all Company policies including but not limited to Customer Care, Health & Safety, Fire Safety, Cash Handling etc.
To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment
Use of onsite computer systems including Hotsoft, Availpro & Res Diary.
Liaise regularly with relevant managers in relation to reservations
To attend hotel meetings as required, ensuring effective communication at all levels.
To ensure all business standards and reservations plan are followed in line with policies set out.
To work as part of a team