Job Opportunities in Ireland
September 12, 2024
The Ardilaun Hotel
Galway
OTHER & FULL TIME
Reservations Coordinator
The Ardilaun Hotel is seeking a full time Reservations Coordinator to join our team. As the first point of contact for our guests, you will play a crucial role in delivering a great customer experience. The candidate must have a pleasant personality, is guest focused and strive to deliver exceptional customer service.
Responsibilities & Tasks:
Requirements:
Benefits:
Responsibilities & Tasks:
- To operate the telephone in an efficient, friendly manner, to the standard of procedures at all times
- To ensure all reservations are accepted, recorded and confirmed in accordance with hotel policy and in an efficient and courteous manner.
- To assist the Reservations Manager & Revenue Executive in implementing and enforcing financial controls to achieve maximum revenue on any given day
- To develop a strong working relationship with colleagues in your department as well as front office and other related departments
- To ensure accurate and correct entries are loaded to our reservations system in accordance with hotel standards.
- To be responsible for the reservation enquiries inbox, responding to all guest's in a business-like, friendly, efficient and appropriate manner.
- To assist with group bookings, group quotes & inputting groups as necessary ensuring that all details are correct.
- To Upsell and Cross Sell all products within the hotel on a daily basis
- Forward planning on a daily basis to assist the operational team in planning ahead
- To ensure that all account to company bills have the relevant backup and to liaise with reception & our accounts team in sorting out any queries from guest billing.
- To update hotel availability and amend rates via our Channel Manager and OTA's when required
- To monitor internet sites ensuring that our rates and availability is in line with our competitors and what the market place.
- To have a thorough knowledge and understanding of all standards of performance and delivery within the front office departments.
- To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times.
- To be aware of rooms market around the area/city ensuring that we respond to all the variable factors.
- To assist with Administration duties in other departments as required
- If & When the business requires, provide support to Front Office
Requirements:
- Fluent English, spoken and written
- High stamina to effectively operate in a fast paced environment
- Strong negotiation skills
- A smart and professional business manner
- Excellent communication and organization skills.
- Natural problem-solving skills
- Ability to manage multiple bookings
- Strong Attention to detail & customer care
- Previous reception or reservations experience is essential
- Strong telephone manner
- Proficient in Microsoft office, predominantly excel
- This role is Tuesday- Saturday.
Benefits:
- Free access to the Leisure Club
- Employee Assistance Programme
- Parking
- Meals on Duty
- Discounts throughout the hotel
- Uniform provided
- Pension Plan
- Employee Referral Programme
- Certified as a Great Place to Work
We regret to inform you that this job opportunity is no longer available
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