Duty Manager

September 11, 2024

Newpark Hotel- Escape Health Club and Spa

Kilkenny

FULL TIME & CONTRACT & OTHER

The Newpark Hotel is looking for a Duty Manager to join its Management Team.
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We believe in providing exceptional service to complement our exceptional surroundings and if your personal values are around exceeding the guests needs, working in a tight knit team and giving your best to your colleagues and guests every day then this role is for you.
This role may suit you if you are currently working in a supervisory or junior management role in a similar property and are looking to take the next step into a company where team development and career progression are key to how we work
The role:

Taking responsibility for the hotel for early or late shifts making sure all areas are open, set up properly and welcoming to our guests
Helping in Food & Beverage departments in high demand periods
Dealing with guest and employees queries as they arise
Supporting all of the management team as needed
Ensuring compliance with all health & safety & fire prevention procedures when on-shift
Completing of daily security walks, daily reports and Passover reports
Ensuring the team provide exceptional levels of service for every
Have a good understanding and working relationship with all areas within the hotel
Deal with office administration as instructed by the hotel management (signage for promotions and events) (updating SOPs)
Deal with customer complaints in a professional manner
Be able to work independently in a busy environment.
Be able to prioritise duties
ensure all maintenance issues are reported and rectified in a timely manner.
Assisting senior Management with compilation of reports, payroll and rosters.
Ensuring the public areas are clean and tidy at all times and has a good ambience. (correct music/lighting /heating/candles etc)
Ensuring that the best customer service is provided to all our guests and customers and a warm welcome is provided and our guest/customers feel appreciated for their custom and encouraged to return.
Checking Function sheet, VIP guest list to ensure smooth running of Dept. on daily basis.
Cash handling and ensuring all SOP's are adhered to.
Food and beverage product knowledge.
Ensuring that the best customer service is provided to all our guests and customers
Cash handling and ensuring all SOP's are adhered
Liaising with the Management on offers and deals for the hotel and assisting with Department training.
Dealing with any issues or complaints in an efficient and professional manner ensuring customer/guest satisfaction and informing senior management of any issues/complaints received.
Checking and ensuring team members are groomed to standard at the start of each shift and supervising team in the absence of the management to ensure standards are met at all times.

Skills and Qualifications

3rd level qualification in Management, hospitality, or related field
At least 2 years experience in supervisory or junior management role in hospitality
Team player with exceptional communication skills
Proven ability to work on own initiative
Interested in learning & development and open to new experiences

Benefits