Duty Manager

September 12, 2024

Oriel House Hotel

Cork

OTHER & FULL TIME

Oriel House Hotel, part of the Talbot Collection are currently recruiting for an experienced Duty Manager to join our team!

Overall Job Purpose:

To ensure a friendly and efficient 4 Star service throughout the Hotel and to supervise all areas of the hotel ensuring the maintenance of agreed company standards.

Main Duties:

To arrive for work on time and in proper uniform.
To ensure a high standard of personal hygiene and grooming.
Check the main safe at the beginning and end of each shift.
Ensure all meeting rooms are set to required standard.
Ensure cleanliness of all areas of the Hotel.
Be aware of any maintenance problems, record in maintenance book and ensure you report to a Senior Manager or action immediately.
Ensure all deliveries are correct on arrival and delivery docket given to accounts.
Ensure all staff are present and on time and dressed to the required company standard.
Ensure all floats are accurate before giving to each department.
Supervise each department during service times.
To roster staff accurately and effectively according to business requirements and to monitor these business levels daily.
To follow rigidly all HR policies and procedures.
To ensure you reach your budgeted GP's in your department and improve where possible.
To ensure that all training records are maintained and updated at all times and to identify training needs.
To control and monitor all staff on duty ensuring all duties are being fully carried out in accordance with Company Procedures.
To attend weekly HOD meetings.
To ensure a high standard of service and attention to detail within the hotel/your department.
To maximise staff productivity and encourage staff motivation by helping to create a positive working environment.
To conduct regular departmental meetings.
To carry out our customer relations policy ensuring that we maintain 4 Star standards at all times.
To ensure that necessary steps are taken to safeguard Company money, goods and assets.
To familiarise yourself and to carry out duties laid out in the departmental S.O.P. manual.
To deal with customer complaints in an efficient and professional manner and to notify Management of these.
To upsell the Company products and services where possible.

Staff Management and Training

Ensure all staff members are performing at their full potential with a high level of productivity at all times
Identify any recruitment needs in the department and act proactively to resolve any shortage of labour
Participate in the recruitment process
Manage and record the departmental training of all new starters
Monitor new staff and allocate "shadows" for their first few shifts
Carry out periodic Probation Reviews and Appraisals
Identify any training needs in within the department
Set and monitor quality and service standards for staff
Manage absenteeism in the department and complete Return to Work forms
Ensure Reception staff are allocated their statutory breaks and that they are clocking in/out correctly
Manage the requests and allocation of holidays
Undertake a continuous approach to staff coaching and training
Communicate company policy, standards, and procedures to staff
Maintain a positive working environment in the Department

Health & Safety

Ensure high standards of health and safety are always maintained
Ensure the storage areas are kept in a clean, tidy and safe condition
Ensure any faults or problems with equipment are reported to Management
To take a proactive involvement in Health and Safety, ensuring to report and where possible act on incidents, accidents or damage in the Hotel. Proactively bring any suggestions or ideas to management's attention
Complete Staff and Guest Incident Reports
Work in a way that minimizes risks to the health and safety and security of self and others

Personal Development

Ensure personal mandatory training is up to date
With the help of management, review own work against the requirements for the role and identifies any development areas
To be present and punctual for all in-house/external training programs as requested

Additional Duties

To deliver exceptional friendly service at all times, to every guest, in line with the Talbot Collection 'Empower Your Excellence' customer service program;
To be professional, respectful, polite, friendly, and unfailingly helpful in all your dealings with guests and colleagues alike, recognizing that you are an 'ambassador' of the Talbot Collection at all times;
To act with honesty and integrity at all times;
To establish and maintain a respectful and good working relationship with your colleagues and management;
To work as part of the broader team, assisting and supporting your colleagues and management when necessary, acknowledging that each department is interdependent on the other and the importance of teamwork.
To support the company's commitment to excellence and quality by complying with company SOP's and service standards;
To have total product knowledge of all the property's services and facilities, and total awareness of the product offering of the Talbot Collection as a whole;
To carefully read and adhere to company policies and procedures as outlined in the staff handbook;
To be present and punctual for all in-house/external training programs as requested;
To adhere to all fire, safety and hygiene regulations and to comply with the Safety, Health and Welfare at Work Act 2005;
To take a proactive involvement in Health and Safety, ensuring to report and where possible take action on incidents, accidents or damage in the Hotel. Proactively bring any suggestions or ideas to management's attention;
To be proactive in maintaining energy efficiency in the property particularly in terms of electricity, water and waste. Proactively bring any suggestions or ideas to management's attention;
To comply with all policies, procedures and memos of the Collection;

To be flexible and co-operative in the workplace so as to ensure the smooth and successful operation of the hotel.
Flexibility within each job category/functional area will be required by the company and full inter-changeability between departments will be required.
Dependent on business levels within the hotel, you will be required to assist with duties as directed by Management. These duties may include assistance in duties/operations in all areas of the hotel and/or its operation, across all shifts.
Any other sundry task not mentioned but within scope of the job.

This is just the beginning of your journey with us. Join our team and be part of an extraordinary experience at Oriel House Hotel.

We regret to inform you that this job opportunity is no longer available