Duty Operations Manager

September 10, 2024

Shannon

FULL TIME

Title: Duty Operations Manager
Salary: €39,250
Location: Clare
Duties & Responsibilities:

Operational Management (including responsibility for opening and closing) of the groups visitor attractions.
Supervise, motivate, and develop the skills of all operational staff.
Supervise and actively manage staff including the performance management of Operational staff.
Be fully aware of the site facilities, special activities, and promotions relevant to the visitor park always.
To ensure visitor needs are anticipated and satisfied to a high standard.
Provide direction to employees on operational and procedural issues using the SOPs as a guide/Develop/Review SOP’s where necessary.
Help in the preparation of rosters and arranging additional cover as required.
Training needs analysis, training planning, induction, and training delivery for supervisors and staff.
Liaison with tenant companies/suppliers/contractors on an operational basis.
Management of health and safety on site for both staff and visitors.
Ensure that weekly/monthly – maintenance, purchasing, payroll, deliveries, supplier checks, system logs, and all other agreed metrics and checks are as required by the operations manager.
Follow all Health and Safety regulation as per Health & Safety Statement.
Seek visitor feedback and react to same by liaising with Guest Relations.

Assisting with show arounds, planning and delivery of special events and filming.
Review, renewal and upgrades to onsite interpretation and exhibition.
Create and deliver educational content (onsite and offsite).
Co-ordination of special interest groups such as geology, heritage, environmental etc.
Organising and monitoring scheduled, preventative, and reactive maintenance.
Conduct/co-ordinate periodic inspections of site facilities and equipment.
Oversee facility refurbishment and renovations as required.
Monitor performance, maintenance, and upgrades Site Security Systems.

Candidate:

Candidate must drive and have a clean licence
Proven track record in supervisory and leadership skills in operations.
Flexibility and a strong problem-solving approach to issues.
Ability to demonstrate a high level of teamwork & motivation skills.
Excellent customer services skills.
Proven organisational skills & experience in multi-tasking.
Ability to demonstrate a strong mechanical knowledge of visitor centre operation and maintenance.
PC literate and good keyboard skills and Microsoft Office proficient.
Hotel background preferred.