Job Opportunities in India
October 5, 2024
Shri Ram Enterprises
FULL TIME
Voice Process Executive
Key Responsibilities:
Customer Interaction: Handle inbound and outbound calls, delivering world-class service to customers across various industries.
Issue Resolution: Address customer queries, provide accurate information, and offer quick resolutions in a professional and friendly manner.
Product Support: Assist customers with product features, troubleshooting, and usage queries, helping them make the most of our services.
Documentation: Record customer interactions, update internal databases, and ensure that all cases are logged accurately for future reference.
Team Collaboration: Work closely with cross-functional teams to ensure smooth processes and consistent customer satisfaction.
Continuous Improvement: Stay updated on new products, services, and customer care techniques to ensure top-notch service delivery.
What We’re Looking For:
Excellent Communication: You’ve got a voice that commands attention and can simplify complex information with ease.
Problem-Solver: Quick on your feet, you think fast, and find solutions that leave customers satisfied.
Empathy: Understanding customer needs and concerns is second nature to you.
Adaptability: Thrive in a fast-paced, ever-evolving environment, ready to handle new challenges each day.
Tech-Savvy: Comfortable with using CRM tools and can easily pick up new software.
Skills & Qualifications:
High School Diploma or equivalent.
0-2 years of experience in a customer service or voice process role (freshers welcome!).
Strong command of the English language; knowledge of other languages is a plus.
Ability to work in rotational shifts (day/night).
Positive attitude and a team player.
Why Join Us?
Growth Opportunities: Fast track your career with opportunities for promotion and skill development.
Vibrant Work Culture: Fun, engaging environment where your voice matters.
Competitive Salary & Benefits: Attractive salary packages, performance bonuses, and more.
Training & Development: Access to world-class training and continuous learning programs to enhance your skills.
Job Type: Full-time
Pay: ₹22,000.00 - ₹25,000.00 per month
Benefits:
Customer Interaction: Handle inbound and outbound calls, delivering world-class service to customers across various industries.
Issue Resolution: Address customer queries, provide accurate information, and offer quick resolutions in a professional and friendly manner.
Product Support: Assist customers with product features, troubleshooting, and usage queries, helping them make the most of our services.
Documentation: Record customer interactions, update internal databases, and ensure that all cases are logged accurately for future reference.
Team Collaboration: Work closely with cross-functional teams to ensure smooth processes and consistent customer satisfaction.
Continuous Improvement: Stay updated on new products, services, and customer care techniques to ensure top-notch service delivery.
What We’re Looking For:
Excellent Communication: You’ve got a voice that commands attention and can simplify complex information with ease.
Problem-Solver: Quick on your feet, you think fast, and find solutions that leave customers satisfied.
Empathy: Understanding customer needs and concerns is second nature to you.
Adaptability: Thrive in a fast-paced, ever-evolving environment, ready to handle new challenges each day.
Tech-Savvy: Comfortable with using CRM tools and can easily pick up new software.
Skills & Qualifications:
High School Diploma or equivalent.
0-2 years of experience in a customer service or voice process role (freshers welcome!).
Strong command of the English language; knowledge of other languages is a plus.
Ability to work in rotational shifts (day/night).
Positive attitude and a team player.
Why Join Us?
Growth Opportunities: Fast track your career with opportunities for promotion and skill development.
Vibrant Work Culture: Fun, engaging environment where your voice matters.
Competitive Salary & Benefits: Attractive salary packages, performance bonuses, and more.
Training & Development: Access to world-class training and continuous learning programs to enhance your skills.
Job Type: Full-time
Pay: ₹22,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Day shift
- Morning shift
- Commission pay
- Performance bonus
- Yearly bonus
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