Job Opportunities in India

Customer Service/Support

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Reimagine your career
Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.

What you will do in this role

• Seamlessly multi-tasking, accessing and switching between tools during a chat conversation to ensure you are able to give the most accurate and complete service possibly
• Providing an extraordinary customer experience by addressing queries through a web chat channel adhering to scheduled shifts, procedures, metrics, and departmental goals
• Documenting each customer contact using contact tracking systems and escalating unresolved customer issues with all pertinent information included to appropriate resources
• Following through on commitments, communicating status of work, identifying and requesting assistance with barriers that may interfere with progress
• Developing and maintaining current knowledge of the campaign
• Information security needs to be protected and you are responsible for highlighting any issues that you are made aware of by using the correct process
• Ensuring first contact resolution at all times
• Endeavouring to achieve and exceed all operational metrics and targets

Your qualifications

• Minimum high school level education
• Both freshers and experience agents are welcome to apply
• Web chat experience in a contact centre environment (Advantageous)
• Experience working for international BPO (Advantageous)
• High proficiency in the English language with excellent business writing skills
• Demonstrable computer literacy, MS Office skills, understanding of relevant software and advanced internet functions

What’s in it for you

• Compensation upto 3.80 LPA
• Free transport facility
• Medical benefits
• Rewards and recognition all year round
• State of the art facilities including cafeteria, indoor games and other recreation activities
• Industry experience to boost your career

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”