Job Opportunities in India
October 16, 2024
InstaServ India Pvt. Ltd.
FULL TIME & OTHER
Ticketing Executive
Job Description:
We are looking for a detail-oriented and customer-focused Ticketing Executive to join our team. The ideal candidate will be responsible for managing ticket sales and reservations, ensuring a seamless customer experience from the initial inquiry to the final ticket purchase. You will play a vital role in supporting event planning and execution while providing exceptional service to our clients.
Key Responsibilities:
Pay: ₹9,848.88 - ₹15,000.00 per month
Schedule:
We are looking for a detail-oriented and customer-focused Ticketing Executive to join our team. The ideal candidate will be responsible for managing ticket sales and reservations, ensuring a seamless customer experience from the initial inquiry to the final ticket purchase. You will play a vital role in supporting event planning and execution while providing exceptional service to our clients.
Key Responsibilities:
- Ticket Sales Management: Process ticket sales for various events, ensuring accurate information and prompt service.
- Customer Support: Assist customers with inquiries related to ticket purchases, event details, and account management through various communication channels (phone, email, and chat).
- Reservations Coordination: Manage ticket reservations, changes, and cancellations while maintaining accurate records.
- Database Management: Update and maintain the ticketing database, ensuring all information is accurate and up to date.
- Reporting: Generate sales reports and analyze ticketing trends to provide insights for future event planning.
- Collaboration: Work closely with event coordinators and marketing teams to promote upcoming events and maximize ticket sales.
- Problem Resolution: Address customer complaints and issues promptly and professionally, escalating to management when necessary.
- Market Research: Stay informed about industry trends, competitor offerings, and customer preferences to enhance service delivery.
- Proven experience in ticketing, sales, or customer service roles.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and organizational skills.
- Proficient in using ticketing systems and software.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Customer-oriented mindset with a focus on delivering exceptional service.
- Familiarity with event management and planning is a plus.
- Bachelor’s degree in Business, Marketing, or related field (preferred).
Pay: ₹9,848.88 - ₹15,000.00 per month
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
- total work: 1 year (Preferred)
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