September 9, 2024

InterGlobe Aviation (IndiGo)

Officer CS, Security and Ramp - IXC

Job Posting Start Date: 10 Sep 2024
Location: Chandigarh, CH, IN
Company: Inter Globe Aviation Ltd

Working @ Indi Go Airlines
Working here means you’ll be part of something genuinely special. Funded by marquee investors and guided by a unique set of values, Indi Go is India's largest passenger airlines. We take pride in providing opportunities to our employees to create, explore, express, take risks and grow. At Indi Go, you’ll always be doing things that would be beneficial to millions.

Interview Date – 24 September, 2024

Registration Timing - 8.00 AM to 10.30 AM

Interview Timing - 10.00 AM to 6.00 PM

Interview Venue - Hotel Turquoise - 29/7, Chandigarh Rd, near Tribune chowk, Industrial Area Phase II, Chandigarh, 160002.

Ramp – LT and LO certification preferred

Confirm the ETA of the flight from OCC or System (Navitaire)
Take the bay no. from Apron and convey it to all the stations on R.T
Ensure that you are at bay D-20 mins with all the equipments required
Note down the Touch down and Chocks and convey it on R.T
Align the ramp properly
Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax
Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T
Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff
After departure make sure that all the equipments are sent back to the transport yard
Fill the ramp filling
During the flight ensure everyone is smooth, safe and the flight is on time

Customer Service –

Job purpose: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities: Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

Making reservations across the counter

Selling of tickets.

Remitting cash to the concerned department.

Answering customer queries over the telephone.

Departures

Attend the pre – flight and post flight briefings.

Setting up of check-in counters.

Screening of checked in baggage.

Maintain high quality of Check in procedures.

To assist customers with special requests.

Arrivals

To assist customers with special requests.

To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.

Co-ordination with the baggage vendor for the damaged bags.

Follow up with the en-route stations regarding lost baggage.

Post flight departure

Filing of all necessary flight papers

Any other responsibility assigned by the management from time to time.

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the Indi Go SMS Manual, Chapter Safety Policy and Objectives.”

Job purpose: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities: Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing: Making reservations across the counter, selling of tickets, remitting cash to the concerned department, answering customer queries over the telephone.

Departures: Attend the pre – flight and post flight briefings, setting up of check-in counters, screening of checked in baggage, maintain high quality of Check in procedures, to assist customers with special requests.

Arrivals: To assist customers with special requests / Mishandled / damaged baggage, prepare all required reports, follow up with the en-route stations regarding lost baggage, post-flight departure, filing of all necessary flight papers, any other responsibility assigned by the management from time to time.

Job Description-

Security – Screeners & Basic Avsec certification preferred

Safe operation
Punctuality and Customer Satisfaction
Team efficiency & Cost Control
Secure good working atmosphere and environment
Maintain standards as per Company requirements
Ensure effective threat assessment and response capability
Achieve department goals and follow-up
Perform duties as per the Security Programme
Maintain performance standards and follow up with your shift
Monitor continuously the Quality System and the level of conformance
Secure quality level
Optimize resource
Aware of Emergency Response Procedures, rules, and regulations
Acquire and maintain necessary skills required to perform job functions
Maintain work procedures as per company requirements
Carry out development dialogue with the Team leaders
Control theft and pilferage of company property

Job Description

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Requisition ID: 2424