Job Opportunities in India
October 18, 2024
Booming Bulls Academy
FULL TIME & OTHER
Customer Support Executive (CSE)
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Identify customer needs and help customers use specific features.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- If unable to resolve the issue directly, then route customers to the appropriate personnel for assistance.
- Analyze and report product malfunctions.
- Convert potential customers by answering product and service questions.
- Monitor customer complaints on social media and reach out to assist.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Update internal databases with information about technical concerns and useful discussions with customers.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback, conduct customer surveys and share insights with the Product, Sales, and Marketing teams.
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Maintain weekly reports on customer inquiries, responses, and feedback to develop customer service analytics and trends.
- Assist in training peers on improving customer support service.
While there is no formal education required to apply for the post, a Bachelor’s degree in communication or business, or a Bachelor’s or associate’s degree in business administration is preferred.
Requirements
- Experience in a related field.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Well-developed verbal and written communication skills.
- Good organizational skills and effective multi-taskers.
- Excellent problem-solving abilities
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
- Day shift
- Bachelor's (Required)
- total work: 2 years (Required)
- Customer service: 2 years (Required)
- Hindi (Required)
- English (Required)
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