Job Opportunities in India
October 17, 2024
MasCall Net India Pvt Ltd
FULL TIME
Customer Support Executive
- The Customer Support Executive will be responsible for resolving customer issues, answering their questions, and providing product or service information. They ensure customer satisfaction, maintain positive relationships, and handle inquiries or complaints efficiently to improve the overall customer experience. This role requires attention to detail, strong analytical skills, and the ability to work efficiently under deadlines.
- Customer Support
- Ensure customers have a positive experience by maintaining a deep understanding of the company’s products and services.
- Respond to customer inquiries promptly and efficiently.
- KPI: Percentage of inquiries resolved on the first contact.
- Outcome: Improved customer satisfaction and loyalty.
- Following Company Policies & Rules
- Adhere to attendance and roster schedules, and apply for leaves as per the defined process in a timely manner.
- Coordinate with the Team Leader to reassign tasks in case of sudden absence to ensure workflow continuity.
- Manage data responsibly, ensuring no leakage or sharing of private information, adhering to company rules and laws.
- KPI: Compliance with attendance policies and data management protocols.
- Outcome: Smooth operations and secure handling of company and client information.
- Customer Satisfaction
- Maintain high service standards to deliver superior customer experiences.
- KPI: Positive recognition and feedback from clients.
- Outcome: Higher customer satisfaction ratings and stronger client relationships.
- General
- Perform any additional tasks or responsibilities as assigned by management.
- Outcome: Contributing to overall team success and adaptability to evolving business needs.
- Graduate degree in any field
- Strong communication skills in English
- Attention to detail
- Basic proficiency in MS Excel
- Typing speed of 25 WPM with 98% accuracy
- Freshers & experienced candidates welcome!
Pay: Up to ₹20,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
- Fixed shift
- Morning shift
- Performance bonus
Application Deadline: 26/10/2024
Latest Job Opportunities
October 19, 2024
Quincare Pharmaceuticals Private Limited
Medical Representative
Bankura
FULL TIME
View DetailsSimilar Jobs
September 25, 2024
Hong Leong Bank
Executive - Business Channels (Operations & Customer Service)
FULL TIME
View Details