Job Opportunities in India
September 18, 2024
JPH IT Solutions Pvt Ltd.
FULL TIME
Customer Support Executive
Key Responsibilities:
Pay: From ₹20,000.00 per month
Education:
- Customer Interaction: Respond to customer queries via phone, email, and live chat in a friendly and professional manner.
- Issue Resolution: Identify and troubleshoot customer problems, providing timely solutions and escalating complex issues as necessary.
- Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information to customers.
- Documentation: Record customer interactions and resolutions in the CRM system for future reference and quality assurance.
- Feedback Handling: Gather customer feedback and relay it to the relevant departments to help improve products and services.
- Team Collaboration: Work closely with team members and other departments to ensure customer satisfaction and efficient service delivery.
Pay: From ₹20,000.00 per month
Education:
- Bachelor's (Preferred)
- total work: 1 year (Preferred)
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