Job Opportunities in India
October 16, 2024
iServeU Technology Pvt Ltd
FULL TIME
Customer Retention Executive
Position: Customer Retention Executive
Experience: 0.6 - 4 years
Qualification: Graduation
Employment Type: Fulltime
Location: Bhubaneswar
About Company:
i Serve U is Asia’s leading banking infrastructure platform provider enabling financial enterprises to offer embedded banking services to their end customers. i Serve U is one of the few certified partners with National Payment Corporation of India (NPCI), VISA for various products.
i Serve U also provides a cloud-native, micro services-enabled, distributed platform with over 5000 possible product configurations with a low code/no code interface to banks, NBFCs, Fintech, and other regulated entities.
For more details visit: www.iserveu.in
Roles & Responsibilities
- Answer questions about products or the company
- Ask questions to understand customer requirements and close the query
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Keep records of calls and sales and note useful information.- Contact potential or existing customers to inform them about a product or service using scripts
Requirements
Pay: ₹10,000.00 - ₹15,000.00 per month
Schedule:
Application Deadline: 19/10/2024
Experience: 0.6 - 4 years
Qualification: Graduation
Employment Type: Fulltime
Location: Bhubaneswar
About Company:
i Serve U is Asia’s leading banking infrastructure platform provider enabling financial enterprises to offer embedded banking services to their end customers. i Serve U is one of the few certified partners with National Payment Corporation of India (NPCI), VISA for various products.
i Serve U also provides a cloud-native, micro services-enabled, distributed platform with over 5000 possible product configurations with a low code/no code interface to banks, NBFCs, Fintech, and other regulated entities.
- We process around 2500 transactions per second by levering distributed & auto scale technology like K8.
- Our core platform combines of 1200+ micro services.
- Our customer list includes Fintech start-ups, top tier private banks to PSU bank. We operate in five countries and help customers constantly change the way financial institutions operate and innovate.
- Our solutions currently empowers over 20 banks and 250+ enterprises across India and abroad.
- Our platform seamlessly manages the entire transaction lifecycle, including withdrawals, deposits, transfers, payments, and lending through various channels like digital, branch, agents.
For more details visit: www.iserveu.in
Roles & Responsibilities
- Answer questions about products or the company
- Ask questions to understand customer requirements and close the query
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Keep records of calls and sales and note useful information.- Contact potential or existing customers to inform them about a product or service using scripts
Requirements
- Proven experience as telesales/ customer support representative or other sales/customer service role
- Proven track record of successfully meeting sales quota/ customer support preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of Hindi and English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
Pay: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
- total work: 1 year (Preferred)
Application Deadline: 19/10/2024
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