Job Opportunities in Greece

Τοποθεσία Οινόφυτα πριν 2 μέρες Ημ. ανάρτησης πριν 2 μέρες Entry / Αρχάριος Επίπεδο εμπειρίας Entry / Αρχάριος Πλήρης απασχόληση Τύπος απασχόλησης Πλήρης απασχόληση Πληροφορική Κατηγορία θέσης Πληροφορική

Key Accountabilities:
Project Management:
Effectively manage timelines and deliverables to ensure successful project completion

Communicate status, risks, and issues to stakeholders and senior management

Requirements Gathering and Analysis:
Collaborate with stakeholders to gather business requirements and translate them into actionable Service Now configurations as well identifying potential improvements and enhancements to existing processes and workflows

Service Now Implementation / Configuration / Development:
Design, develop, and implement business requirements using Service Now modules of IT Service Management (ITSM), Strategic Portfolio Management (SPM) and HR Service Delivery (HRSD)

Configure Service Now applications based to automate workflows and improve corporate processes efficiency based on business requirements, including workflows, forms, and scripts

Integrate Service Now with other enterprise systems using APIs, web services, and other technologies

Create and maintain complex scripts, business rules, UI policies, and client scripts to tailor the Service Now platform to meet organizational needs

Testing / QA:
Perform unit testing of configured modules and customizations to ensure functionality and performance meets business requirements

Document test cases and assist stakeholders on UAT

Training and Documentation:
Execute training sessions to ensure effective use of the Service Now platform

Maintain proper documentation, including configuration guides, user manuals, and technical specifications

Support and Maintenance:
Provide ongoing support to internal application users of the Service Now platform including troubleshooting of issues as well as implementation of minor enhancements

Monitor system performance by conducting frequent health checks

Qualifications and Experience

Bachelor’s degree in Computer Science , Information Technology , or other related field

Previous experience in Service Now implementation and administration is desirable

Deep knowledge of Service Now modules ITSM, SPM, HRSD is required

Strong knowledge of ITIL best practices is highly desirable

Service Now Certified System Administrator (CSA) certification is required; additional Implementation Specialist Certifications (e.g., ITSM, SPM, HRSD) are highly desirable

Experience with Java Script, HTML or other scripting languages is considered a plus

Hands-on experience with web services, APIs, and integration methods is highly desirable

Excellent analytical, problem-solving and communication skills

About the benefits

Our Company provides a dynamic working environment, in which cooperation and continuous learning are encouraged and career development relates to performance.In addition, Elval offers its employees a competitive remuneration package and a wide range of benefits.