Job Opportunities in Egypt
October 15, 2024
Orange Business
القاهرة
Practice Team & Transformation manager
Votre rôle
GCS Transformation and practice team manager is responsible to perform various ITIL practice transversal harmonization and syncronization activities ( Incident managment, Problem managment, change mangment, ...) across GCS services & solutions scope and value proppositions
This position is for manager Position for the team with duties below:
Manage and develop resources and team members to perform efficiently and effectively.
Monitor and measure the KPI of the team.
Act as escalation point for the Team activity.
Manage the recruitment of team members.
Manage the service improvement plan related to the team.
Represents the team in the customer meeting & service reviews.
Ensure that all processes, procedures and troubleshooting guidelines are documented and well maintained.
Provide statistical reporting to management with a trend analysis for the team’s performance and trasnlate strategic transformation needs into OKR
Define clear SMART goals, objectives and career development plans to all team members, and carry responsibility for the team performance management.
Esnure and plan for team Upskilling to match new GDO trasnfromational needs and value propposition
Communicates and solve concerns and local policies among management and team members and oversees team member work for quality and guideline compliance.
Lead and orchestrate new practice way of working to ensure maximum interlock with all operational teams and practcies interlock and acheivng the needs value propposition
Concerned role has also a trasnfomrational program manager role to lead trasnversaly on practice needs and integration with Automation and NEWCO and ITSM transfromational migrational projects
Also Trasnformational needs related to new strategic reflections and new ways of working for GCS teams of the future and the best optimum integrated support modles and oeprational readiness for our teams
Votre profil
5-6 years management experience
Leadership and Coaching Skills.
Interpersonal and Conflict management skills.
Time Management skills.
Self Motivated.
Ability to deal with different cultures and behaviours.
Decision-Making skills.
Business and Report Writing.
Presentation Skills.
Strong Analytical skills and program managment skills .
Excellent customer service skills.
Fluent in both spoken and written English, French is a plus
Solid knowledge on diffrenet GDO products and services and agile mindeset and approach of integrating new support models and interlocks
Excellent knowledge of Orange process and experience
Educational background:
Bachelor of Science in Communications/Computer Science or equivalent.
Management diploma is a plus
ITIL experience and certifcation
Le plus de l'offre
Entité
Global Delivery & Operations Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
Contrat
CDI
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