Job Opportunities in Egypt

Votre rôle

• Accountable for the high level overall architecture view of the information technologies.
• Gather architectural functional requirements from the product marketing/ key stakeholders.
• Build high level design for complex solution in regards to different information technologies.
• Lead multiple work streams for complex solutions in order to have a summary of overall architecture components.
• Understand the process for and impact of the overall solution.
• Collaborate with service management consultants and/or service block consultants on every work stream.
• Work closely with operational readiness and process consultants to get an overall solution.
• Build a blueprint of the overall architecture for the solution: including all pertinent use, functional, organic and technical implementation views, plus data models, interconnectivity, dependencies and relationships.
• Respect urbanism and harmonize the design of new services with existing products and services.
• Own, from both a technical and process perspective, the implementation of the solution supported by the project manager and the entire team.

• Accountable for the maintenance of the overall architecture blueprint.
• Contribute as an advisor to any new solutions related to any of the existing solution across different platforms (My SM, My CIC, MSI@orange, Watch, CCRA).
• Continuously help to improve the overall IT architecture to make it more resilient and cost effective through consolidation recommendations and/or improvement of interconnectivity and data models which can be proposed as new solutions to better fit the business requirements.
• Take part and be a key stakeholder in any complex changes through the lifecycle of the contract to ensure coherence and that risks are identified and corresponding mitigations are put in place.
• Participate in board reviews with the key partners to discuss the end-end architecture performance, as well as any issues, risks, mitigations and contingency plans.

Votre profil

• Minimum of 12 + years of experience in professional services, solution design, process development, and as a subject matter expert in the global telecommunications and services industry. At least 10 years of previous experience in IT service design and improvement.

• Profound Knowledge of enterprise IT systems, including:

• IT Service Management
• Enterprise Application Integration (EAI)
• Enterprise Content Management
• Customer Relationship Management (CRM)
• Enterprise Resource Planning (ERP)
• Business Intelligence (BI)
• Automated billing systems
• Payment processing
• Business Continuity Planning (BCP)
• Call center and customer support.

• Successful experience in a customer facing role.
• Strong knowledge of service ITSM activities.
• Strong experience in different monitoring tools (application and network).
• Complete understanding of product development environment:
  • Product development life cycle
  • Product management
  • Marketing collaterals development
  • Product pricing
  • Product positioning
  • Service catalogue
  • Proofs of concept
  • Products enhancement roadmap.

• Knowledge of Orange portfolio of products and services.
• Ability to effectively matrix manage other Orange organizations (i.e. sales, project management, operations, etc.) in the delivery of service management solutions.
• Ability to deal with large and demanding customers under tight timeframes.
• Team working, conflict management, and presentation skills.
• Knowledge and understanding of selling in an indirect or direct channel model.
• Flexibility and openness to new technical and commercial processes.
• Participation in new process creation committees to guarantee proper handover and interlock required between presales, delivery, and operations.
• Understanding different markets requirements and providing feedback for offer development or enhancement for certain markets or verticals.
• Knowledge of MS Office, Project, Word, Excel, Power Point, Visio and Access.
• Orange Overall Architect Training.

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