Job Opportunities in Egypt


September 12, 2024

Teleperformance

القاهرة الجديدة

FULL TIME


Customer Care Specialist (English)

Job Description:
Customer Service Representative
Teleperformance, a leading global provider of customer experience management services, is seeking highly motivated and customer-oriented individuals to join our team as Customer Service Representatives for a prestigious Telecommunication account.
Responsibilities:
  • Provide exceptional customer service to clients through inbound and outbound calls
  • Resolve customer inquiries and complaints in a timely and professional manner
  • Accurately document customer interactions and update customer records
  • Upsell and cross-sell products and services to enhance customer satisfaction and revenue
  • Contribute to a positive and collaborative team environment
Requirements:
  • Excellent communication and interpersonal skills
  • Fluency in English (both written and spoken)
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced and dynamic environment
  • High level of computer literacy
  • Egyptian nationality and university graduate
  • Fresh graduates are encouraged to apply
Benefits:
  • Competitive salary of up to EGP 14,000 net per month (including Euro KPIs)
  • Salary increases after 6 months of successful performance
  • Rotational work schedule from 4 PM to 4 AM (Sunday is a fixed day off)
  • Overnight allowance of EGP 45 per hour
  • Convenient location in New Cairo City
  • Comprehensive medical care up to EGP 400,000
  • Social insurance coverage
  • Door-to-door transportation for female employees
  • Excellent opportunities for career advancement and promotion within 6 months
If you are a passionate and dedicated individual who thrives in a customer-centric environment, we encourage you to apply for this exciting opportunity at Teleperformance.
Job Type: Full-time
Pay: E£14,000.00 per month
Education:
  • Bachelor's (Required)
Language:
  • English (Required)
Location:
  • New Cairo (Required)
Application Deadline: 13/09/2024

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