Job Opportunities in Costa Rica
September 10, 2024
Accenture
Heredia
OTHER
Strategy & Consulting - Global Network - T&O - System Operations Consulting (Cornerstone) Sr Analyst/Consultant
Join Our Global Consulting Network and Expand Your Horizons!
Are you ready to take your career to new heights? At the Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and functional areas, including life sciences, energy, supply chain operations, finance, and talent management.
Why Choose Us?
Global Exposure: Work on international projects and gain invaluable insights into diverse cultures and business practices.
Specialized Development: We don’t just work across broad spectrums; we ensure you develop deep expertise in specific areas of management consulting, enhancing both your professional value and expertise.
Dynamic Work Environment: Our work is fast-paced and challenging, pushing you to grow quickly and continuously improve. It’s not just about meeting expectations; it’s about exceeding them and making a significant impact.
Innovation at the Core: At the Global Network, innovation isn't just a buzzword—it's a fundamental part of how we operate. We leverage cutting-edge technologies and innovative strategies to solve complex problems and deliver novel solutions that keep our clients ahead in a rapidly changing world.
We are driven by a commitment to excellence and a passion for delivering results that matter. If you are ambitious, talented, and ready for a challenge, we want to hear from you. Reach out, join our network, and start a conversation that could lead to your next big opportunity.
Let’s build a better future together!
This is a “tier 3” helpdesk role, which serves as an “Admin’s Admin” function; this role is critical to ensuring all client documentation, incident awareness/readiness, and knowledge management processes are executed consistently.
Responsibilities:
Are you ready to take your career to new heights? At the Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and functional areas, including life sciences, energy, supply chain operations, finance, and talent management.
Why Choose Us?
Global Exposure: Work on international projects and gain invaluable insights into diverse cultures and business practices.
Specialized Development: We don’t just work across broad spectrums; we ensure you develop deep expertise in specific areas of management consulting, enhancing both your professional value and expertise.
Dynamic Work Environment: Our work is fast-paced and challenging, pushing you to grow quickly and continuously improve. It’s not just about meeting expectations; it’s about exceeding them and making a significant impact.
Innovation at the Core: At the Global Network, innovation isn't just a buzzword—it's a fundamental part of how we operate. We leverage cutting-edge technologies and innovative strategies to solve complex problems and deliver novel solutions that keep our clients ahead in a rapidly changing world.
We are driven by a commitment to excellence and a passion for delivering results that matter. If you are ambitious, talented, and ready for a challenge, we want to hear from you. Reach out, join our network, and start a conversation that could lead to your next big opportunity.
Let’s build a better future together!
This is a “tier 3” helpdesk role, which serves as an “Admin’s Admin” function; this role is critical to ensuring all client documentation, incident awareness/readiness, and knowledge management processes are executed consistently.
Responsibilities:
-
Create and maintain process documentation & technical writing.
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Escalation Resolution (including root cause analysis (“RCA”) in partnership with QA team.
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Maintains organizational Process Management strategy.
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Knowledge management building/maintaining LMS WIKI.
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Comms & Change Management (works w/SOS-Comm to enact).
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Quarterly review of LMS Service Catalog & SLAs.
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RTB Process Optimization.
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Admin Training (works w/SOS-Content to enact).
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Consulting and working with cross-functional teams
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Manage technical documentation for stakeholders and internal team(s).
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Meet with subject-matter experts to ensure specialized topics are appropriately addressed.
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Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.
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Manage risks and resolves issues that affect release scope, schedule, and quality.
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Communicate release details and schedules to the organization as required; Maintain the release schedule for all core services and ensure alignment across key partners.
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Managing LMS Stage portal to ensure tester availability/access.
Job Qualifications
#LI-LATAM
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4+ years implementation experience
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Core + Learning CSOD certification or equivalent experience
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Consulting experience
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Ability to communicate professionally and effectively across levels of the organization.
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Superior attention to detail and quality.
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Dedication, willingness, and flexibility to meet tight and/or changing deadlines.
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Inquisitiveness and desire to learn new things to grow with company needs.
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Outstanding organizational and time-management skills.
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Positive attitude and strong interpersonal skills.
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Ability to work within schedules.
#LI-LATAM
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