Job Opportunities in Costa Rica


October 14, 2024

Patrianna

San José

OTHER


Player Operations Specialist

At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a dynamic, international team, we embrace a collaborative remote-working culture that prioritizes innovation and excellence in everything we do.
We are seeking a detail-oriented Operations Specialist with a focus on fraud prevention, KYC compliance, and payment management to join our expanding team.
If you're eager to make a significant impact in a fast-paced, forward-thinking company dedicated to being a leader in the gaming industry, we would love to hear from you!
Areas of Responsibility
  • Early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis and review of transactional data.
  • Conducting KYC (Know Your Customer) procedures to verify customer identities and assess risk levels, including processing of KYC profiles and conducting Enhanced Due Diligence (EDD) reviews on high-risk customers.
  • Ensuring document integrity and compliance with policies and best practices, while coordinating with relevant teams for further handling of potential risks.
  • Managing the entire payment process, including receiving, processing, verifying, and reconciling invoices, as well as making decisions regarding account resets, redemptions, and bonus declines.
  • Reviewing transaction reports for suspicious activity and performing investigations to identify fraudulent activity, money laundering, or other anomalies.
  • Assisting other departments with payment-related queries and investigating any discrepancies in the system.
  • Collaborating with internal teams to ensure consistency of documentation practices and evaluating policies and procedures for compliance.
  • Providing accurate and up-to-date records of customers and monitoring progress and status of assigned cases.
  • Reporting operational, system, and policy issues promptly and making day-to-day decisions with minimal supervision to ensure effective operational management.
What we are looking for...
  • Minimum of 2+ years of experience in a KYC (Know Your Customer), Payments or Risk Specialist role
  • Bachelor's degree in any course or at least 2 years in college.
  • Preferably with experience dealing with USA/European Gaming accounts.
  • Can communicate in written and spoken English in a business environment.
  • Ability to multi-task, prioritize, and manage time effectively without micro-management.
  • Has interpersonal, communication and presentation skills.
  • Has problem-solving and decision-making abilities.
  • Has analytical skills and must be keen to details.
  • Has the ability to cope under pressure.
  • Has a proactive approach to work, in terms of suggesting changes and improvements to processes and systems
  • Has commercial awareness and the ability to understand broad business issues.
Important Requirements
  • Willingness to work outside on a shifting schedule/weekend/holidays
  • You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:
  • PC – Intel i5 4th Gen (or higher) – self provided
  • Minimum OS Version: Windows 10 or higher
  • Internet browser (preferably Chrome – but can use Edge, Firefox, etc.)
  • Minimum RAM: 8 GB
  • Minimum HDD Space: 1 GB
  • Headset: USB Headset (noise-canceling)
  • Web Camera (for team meetings)
  • Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.
  • Backup Internet provider
Benefits
  • Competitive salary
  • Flexibility and remote work
  • Training and development
  • International collaboration with our teams based around the world
  • Fast growing business where the sky's the limit for your career

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