Job Opportunities in Costa Rica

Work Location: Terra Campus, Tres Rios

Qualification: High School Diploma

Experience: Minimum 1 years of relevant experience

No of openings: 6+ Openings

Roles and Responsibilities:
Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
Review attentively to player needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
Greet players in a courteous, friendly, and professional manner, using agreed-upon procedures.
Answer player questions related to websites, products, processes, and benefits.
Maintain broad knowledge of client products and/or services.
Manage chat, emails, and messenger effectively with proper grammar and enunciation.
Process refunds as needed.

Required Skills:
Proficiency in German B2+
Proficiency in English B2+
Gaming experience is mandatory
De-escalate issues as necessary
Understand player needs (read attentively, respond appropriately)
Problem-solving
Patience and willingness to help
Strong customer service orientation and disposition
Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern
Multi-task
Attention to detail
Empathy
Critical thinking
Speed to solution
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Submit the form below to apply

Name(Required)
Email(Required)
Phone(Required)
How many years is your experience in the BPO Industry?(Required)
1 – 3 Years
3 – 5 Years
More than 5 Years
Do you like video games?(Required)
Yes
No
Do you have any game support experience?(Required)
Yes
No
Are you proficient in English > B2+?(Required)
Yes
No
Are you proficient in German > B2+?(Required)
Yes
No
Are you proficient in Spanish > B2+?(Required)
Yes
No
Are you comfortable working in a hybrid setting?(Required)
Yes
No
Are you willing to take a drug test, in accordance with local law/regulations?(Required)
Yes
No
Candidate legal ID(Required)
Attach Resume(Required)
Accepted file types: pdf, docx, doc, Max. file size: 10 MB.