Job Opportunities in Costa Rica

Job title : Customer Care Specialist
Work Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion

Role and Responsibilities

Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
Documents details of customer interaction into system.
Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
Meets or exceeds various performance requirements, including but not limited to
Customer service skills,
Accuracy, schedule adherence,
Speed to resolution
Partners with escalation group to obtain addition support.

Required Skills & Desired Skills

Proficiency English B2+
6 months experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
environment
Strong communication, organizational, and influencing skills

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Name(Required)
Email(Required)
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Are you comfortable working in an onsite setting?(Required)
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Are you willing to take a drug test, in accordance with local law/regulations?(Required)
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How many years of Customer Service experience do you currently have?(Required)
0-6 months
6 months – 1 year
more than 1 year
Do you have a high school diploma?(Required)
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Do you have any customer service experience working in the BPO industry?(Required)
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Are you proficient in English > B2+?(Required)
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