September 28, 2024

CBRE

San José

OTHER

Operations Management Director

Operations Management Director

Job ID

183178

Posted

27-Sep-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Executive Management

Location(s)

Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa Rica

About the Role:

As a CBRE Operations Management Director, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a large region or high-profile client.

This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Assist with providing efficient and effective strategic operations. This includes revenue growth and profitability, new business development, etc.
Conduct departmental financial evaluations, including monthly revenue and expense projections.
Prepare complex reports for revenue, expenses, and other business metrics. Improve financial performance by making recommendations based on reporting data. Direct the monthly forecasting process for assigned clients or regions.
Identify the approach to data clean-up when issues are identified.
Partner with national/international teams and departments to identify and implement organizational “best practices.”
Develop and execute training programs, business processes, and system training programs.
Approve communications of policies, procedures, and initiatives prior to distribution.
Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
Identify and solve technical and operational problems of complexity.
Understand and recognize the broader impact across the department.
Improve and change existing methods, processes, and standards within the job discipline where needed.
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Expert organizational skills and an advanced inquisitive mindset.

What You’ll Need:

Bachelor's Degree preferred with 8-10 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.