Technical Service Administrator

October 19, 2024

CBRE

San José

OTHER

Technical Service Administrator

Job ID

183545

Posted

11-Oct-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Customer Service, Digital & Technology/Information Technology

Location(s)

Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa Rica

About the Role:

This position provides Tier 1 tech support related to the administration of Share Point websites and Power Platform solutions. Focused time management, exemplary customer service, and problem-solving skills along with the ability to prioritize are keys to success in this position. The nature of the position requires an ability to communicate clearly on a variety of different levels, both externally and internally.

What You'll Do:

Process, manage, monitor and perform quality assurance on support requests.
Maintain 99% (or higher) Service Level Agreement compliance
Utilize Share Point and Microsoft Office products to update web content.
Provide content delivery by following established web publishing processes.
Provide web best practices consulting as needed, and other project or web support duties as assigned.
Oversees and manages service documentation. Performs quality assurance on all services being developed for clients to ensure quality.
Processes, prepares, and assists in maintaining support metrics and monthly business reviews for all services.
Assists with project administration deliverables (i.e. meeting minutes; budget tracking; schedule updates; move management; closeout).
Other duties may be assigned.

What You Need:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associates or bachelor's degree and/or 2-5 years of experience in a related field.
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Customer service (call center, retail, etc.) experience preferred.
Advanced proficiency in Microsoft Office Suite including Share Point, Power Platform, Word, Power Point, Excel, and Outlook.