Technical Project Manager

September 11, 2024

TransUnion

Lagunilla

OTHER

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What We'll Bring:
The Technical Project Manager will be responsible for managing the end-to-end implementation of a Chat & Messaging platform across various projects and regions. This role requires a strong technical background, excellent project management skills, and the ability to coordinate with cross-functional teams to ensure successful project delivery.
What You'll Bring:
Qualifications:

Bachelor’s degree in computer science, Information Technology, or a related field.
Proven 7+ year experience as a Technical Project Manager, preferably with experience in Chat & Messaging or Call Center / Chat Center implementations.
Strong understanding of project management methodologies (e.g., Agile, Scrum, Waterfall).
Excellent organizational and multitasking skills.
Strong problem-solving and decision-making abilities.
Exceptional communication and interpersonal skills.
Ability to work effectively in a fast-paced, dynamic environment.
PMP or similar project management certification is a plus.
Experience with Smartsheet, Jira and Confluence is a plus.
This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management

Impact You'll Make:
Key Responsibilities:

Lead and manage multiple Chat & Messaging platform implementation projects from initiation to completion.
Develop detailed project plans, including timelines, milestones, and resource allocation.
Coordinate with internal teams, clients, and third-party vendors to ensure project requirements are met.
Maintain constant communication with the team’s business analyst, developers and act as a liaison between the technical team, management, and stakeholders to ensure alignment and successful project outcomes.
Monitor project progress, identify potential risks, and implement mitigation strategies.
Ensure projects are delivered on time, within scope, and within budget.
Conduct regular status meetings with project stakeholders and provide updates on project progress.
Manage project documentation, dashboards, and reporting including requirements, design specifications, test plans.
Facilitate communication and collaboration among project team members.
Provide technical guidance and support to project teams as needed.

Ensure compliance with company policies, procedures, and quality standards.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
Trans Union Job Title

Consultant, Consumer Capability

We regret to inform you that this job opportunity is no longer available