September 12, 2024

San José

OTHER

Responsibilities:
Team Leadership and Development:

Lead and manage a team of account managers, facility managers, and operations staff, providing guidance, support, and mentorship to drive performance and development.
Foster a culture of collaboration, teamwork, and professional growth within the account team.
Conduct regular performance reviews, set objectives, and provide constructive feedback to develop a high-performing team.

Operational Excellence:

Provide strategic oversight and leadership for all aspects of service delivery within the assigned accounts, ensuring operational excellence and adherence to contractual obligations.
Collaborate with cross-functional teams to establish and monitor key performance indicators (KPIs) and service level agreements (SLAs), ensuring targets are met or exceeded.
Conduct regular reviews of operational performance, analyzing data, and implementing improvement initiatives to enhance service quality and efficiency.
Drive a culture of continuous improvement, innovation, and best practices within the account team.

Administrative Functions:

Assist in the development and management of the facility budget, including tracking expenses, monitoring costs, and identifying cost-saving opportunities.
Support the Facilities Manager in maintaining accurate facility records, including contracts, leases, inventories, and documentation of maintenance activities.
Assist with the procurement of supplies, equipment, and services required for facility operations.
Prepare reports, presentations, and other documents as required by the Facilities Manager.

Qualifications:

1+ years of experience as a facility coordinator or related experience.
Intermediate to Advanced English communication level.
Strong knowledge of facility operations, maintenance practices, and building systems