August 8, 2024

CRA-JLL - Costa Rica

Heredia

OTHER

Solutions Manager LATAM - Facilities management experience

Benefits to eligible employees, include:

Life, health and dental insurance for you.
Annual Performance Bonus.
Online platform with certified courses for your professional development.
Wellbeing platform with personalized programs (yoga, meditation, exercise, meal plans, among others).
Assistance program for employee and immediate family members (psychological counseling, legal and financial assistance, nutritional guidance).
Employee recognition program.
Participation in BRG (Business Resource Groups): Be part of our BRG, which promotes diversity and inclusion within JLL.
Additional vacation days.
Among other corporate benefits.

What this job involves

We are currently seeking a dynamic individual for the role of Solutions Manager LATAM to join our team:

Location: Cityzen Park, La Ribera de Belén, Costa Rica.
Work schedule: Monday to Friday, 8:00 am to 5:00 pm.
Work model: Hybrid (3 days a week at JLL office).
Contract Type: Indefinite-term.

This role is responsible for leading and coordinating the development of outsourcing solutions for prospective clients. The Solutions Manager works with sales leaders, subject matter experts, and marketing to create tailored and competitive solutions. They also assist in the contracting process and participate in knowledge sharing within the Solutions Team. The role aims to improve win rates, profitability, and risk management, giving the company a competitive edge in the market.

Responsibilities:

Lead and coordinate the development of outsourcing solutions for prospective clients
Develop organization staffing model and identify detailed savings and improvement plans
Determine technology solutions, service delivery processes, and tools
Conduct financial analysis to demonstrate the value proposition to clients
Coordinate with sales leaders, subject matter experts, and marketing to create tailored, competitive solutions
Assist in the contracting process, including identifying best business terms language and developing contract exhibits
Participate in the Solutions Team to exchange best practices and creative solutions
Collaborate with Service Line leaders as a single point of contact for sales, ensuring collaboration and understanding across service lines
Improve win rate, profitability, and reduce risk in deals

Management / Teamwork / Leadership:

Lead through influence, not direct management
Proven track record in leadership or complex roles
Partner effectively with internal subject matter experts
Thrive in a high-pressure environment and make quick decisions
Build successful relationships with different personality types
Maintain a thorough knowledge of the competitive environment and articulate the value proposition
Demonstrate managerial courage and share unpopular positions when necessary

RFP Process:

Take ownership of the process and coordination of overall solution and components
Utilize the firm's internal network to create creative and customized solutions
Conduct site tours and participate in client-facing meetings
Coordinate solutions resources across geographies
Develop portfolio cost modeling and financial pricing model
Propose organizational structure and clarify scope
Communicate with transition team and account management for operational handoff
Articulate and present account team, solution structure, delivery approach, and maintenance strategy
Receive and incorporate constructive feedback for presentations
Apply best solutions, practices, value proposition, and pricing to every deal
Design the right solution based on client needs and identify potential sales opportunities
Partner with Pricing Manager to ensure accurate pricing and bid details

Process & Project Management:

Strong organizational skills with attention to detail
Ability to prioritize competing priorities
Strong project and process management skills
Drive and attain output from multiple team members

Governance:

Ensure the use of internal best practices and tools in sales processes
Substitute for the SD lead as needed during pursuit process

Required:

Bachelor's degree in a relevant field. MBA degree is preferred.
Minimum of 10 years of experience in JLL or a related industry.
Strong knowledge and understanding of Facility Management (IFM) products and services
Sales experience is highly preferred.

Skills, Knowledge, and Other Abilities:

Proven track record in leadership or complex roles
Strong background in Operations, particularly in IFM or IPS
Strong leadership and organizational skills
Excellent written and oral communication skills
Ability to work in a collaborative environment with competing priorities
Ability to relate well to all levels and establish confidence and trust
Ability to lead the development of unique solutions and think beyond traditional approaches
Willingness to travel as required.

Complementary information abot the role:

Embraces high energy levels and thrives in a fast-paced environment
Coordinates and produces meaningful solutions, ability to manage competing demands
Partners with sales leaders, subject matter experts, and marketing to create tailored solutions
Assists in the contracting process and helps identify best business terms language
Participates in the Solutions Team for knowledge sharing and creative solutions
Partners with selected Service Line leaders for collaboration and understanding across sales
Role created to improve win rate, profitability, and reduce risk in every deal
Viewed as a key differentiator to compete in a complex market with sophisticated buyers and strong competition.