October 7, 2024

CRA-JLL - Costa Rica

Belén

OTHER

Professional Practices Manager

The Global Internal Audit (GIA) team’s vision is to provide superior, curated internal audit services, protecting the JLL brand and enabling the business to thrive. GIA accomplishes this by delivering independent and objective assurance and advisory products and services. With teams around the globe, GIA is aligned to the JLL business lines to optimize the effective execution of audits.

We seek an experienced Professional Practices Manager to join our global team to support the governance and framework for the internal audit activity and to ensure ongoing improvements. Candidate must have proven experience in assessing and applying the Institute of Internal Auditing Standards throughout the lifecycle of an audit and bring multi-disciplinary skills to the role. This individual contributor role has various responsibilities, such as quality assurance, training, and communications. In this role, you will be leveraged for your expertise, thought leadership, and communication skills.

Responsibilities:

Assess, document, and synthesize the reporting of quality assurance reviews at the individual audit engagement level and thematically/horizontally through ongoing monitoring and periodic assessments. Confirm the credibility of audit findings by ensuring workpapers are backed with meaningful and factually accurate evidence and stored in the appropriate location in Team Mate.
Automate internal quality assurance reviews of various audit activities, including work paper reviews and checks, reporting, and continuous monitoring of adherence to the Institute of Internal Audit Standards.
Maintain and publish measurable key performance indicators that enable the managers in the department to manage quality and the audit activity to demonstrate compliance with the.
Must be able to direct action within the team through effective verbal and written communication within review/ sign-off comments.
Maintain and contribute to the ongoing enhancements of departmental procedural documents, enabling internal audit partners to follow a systemic and disciplined approach for all audit components. This includes, but is not limited to, procedures related to risk assessments, internal quality reviews, and other vital processes.
Lead the department's communication strategy, including writing and delivering training content and redesigning and maintaining an internal webpage that drives self-serve content to the department and stakeholders.
Responsible for developing and delivering comprehensive, customizable training programs for the audit department on various standards and methodologies, such as the IIA, ISO, COSO, real estate licensing, risk management, critical thinking, and other soft skills.
Delivers live and virtual training sessions on departmental methodologies and subject matter content as precursors to audit topics (such as ESG, Health& Safety, etc.). This can include pushing out content and emailing the team about upcoming webinars and other training offered by public accounting firms, audit software companies, etc.
Develop a mechanism for the team to request specific training content and feedback on existing materials.
Assist GIA leadership in identifying, promoting, and establishing internal and external certification programs for the department.
Responsible for accurately tracking and reporting training records for each audit team member (including Continuing Professional Education), ensuring each member receives 40 hours of training annually.
Conduct new hire orientations, introduce them to the department's mission and values, and support the onboarding program by maintaining the curriculum that includes essential information for starting a role.
Assist GIA leadership in administering the department-wide skills assessment and match training experiences accordingly.

Qualifications:

At least 5 years of internal audit experience with a strong emphasis on the IIA Professional Practices framework and governance surrounding the internal audit organization.
A minimum of a Bachelor's degree in internal audit, accounting, finance, or a STEM related field.
Experience performing broader capabilities, such as risk assessments and monitoring activities.
Deep understanding of fundamentals of internal audit, risk, and controls, including the IIA’s new 2024 Global Standards, along with generally accepted risk frameworks such as COSO Internal Control-Integrated Framework Principles and enterprise risk management principles
Experience with Alteryx, Power BI, MS Co-Pilot, or similar technologies is preferred.
Prior experience with Team Mate is a plus.
CIA (Certified Internal Auditor) certification is required with additional relevant professional certifications (CFA, CPA, CISA) or a desire to obtain a plus.

Behavioral Traits:

Effective Communication (verbal and written)- Ability to communicate to stakeholders the role of internal audit and translate audit terminology into digestible language to aid adoption.
Attention to Detail- Execution of the task-in-hand with accuracy, avoiding needless corrections
Problem Solving – Ability to define, clarify, and propose solutions that align with audit methodology
Intellectual Curiosity- Natural desire to learn new things and independently pursue a stronger understanding of the topic
Personal Courage- Uphold GIA (Group Internal Audit) principles of independence and objectivity while identifying when escalation is needed