Job Opportunities in Costa Rica

Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description

About Us

Thermo Fisher Scientific Inc. is a world-class company that is dedicated to enabling our customers to make the world healthier, cleaner, and safer. With a team of over 100,000 colleagues, we work together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. We value diverse experiences, backgrounds, and perspectives as they contribute to our success. Our common set of values - Integrity, Intensity, Innovation, and Involvement - guide our actions and foster a collaborative and inclusive work environment.

Job Responsibilities:

• Oversee a group of clients with straightforward needs, ensuring that assigned tasks are completed accurately and on time by working closely with supervisors, colleagues, internal clients, and other involved parties.
• Keep corporate clients' account information up to date according to Thermo Fisher Scientific's defined service levels and categories, while ensuring effective communication to inform clients about the processes and actions taken.
• Code predetermined activities in the corresponding system to track the client's invoice status.
• Adhere to the established collection strategies by analyzing accounts, tracking the respective processes, and successfully implementing them.
• Manage the personal email inbox with a sense of urgency and prioritization, providing excellent customer service and organization skills.
• Reconcile customer statements for low complexity portfolios, identifying overdue balances or past-due invoices, and sharing the updated statement with the client to keep them informed and prevent uncollectible accounts.
• Identify and analyze incorrectly applied credit, debit, and cash notes to report to the appropriate department and maintain a balanced account statement or return the cash to the client.
• Facilitate the correct entry of customer invoices into their established portals or send them via email.
• Assist customers in making invoice payments via credit card, under supervisor approval and exceptional circumstances, coordinating with the Cash Apps department.
• Use the company's billing systems and customer systems.
• Maintain effective communication with internal and external customers, ensuring that they are informed about their account status. It is preferable to use telephone as the primary method of communication, followed by email, chat, or any other available means of contacting customers.
• Inform the respective departments when various customer claims arise, leading to disputes, in order to reach a resolution in the collection process.
• Act as the primary point of contact for customers, addressing collection inquiries and redirecting other inquiries to the appropriate department or person for resolution.
• Notify the supervisor of uncollectible accounts that have gone through the complete collection process, exhausting all possible means of account follow-up, for further action with the contracted company or legal department.
• Participate in the documentation update of processes or supporting documentation when required.
• Identify areas for process improvement within the department, suggesting solutions and effective approaches.
• Provide support and fulfill any other requests as needed by the company.
• Maintain the company's ethical and integrity standards by implementing an open-door policy in process execution.

Job Requirements:

• Bachelor's degree in Accounting, Finance, or related field.
• 3+ years of experience in accounts receivable or related roles.
• Strong knowledge of accounting principles and procedures.
• Proficient in Microsoft Office Suite and experience with billing systems.
• Exceptional attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and meet deadlines.
• B2+ English Level. Fluent in English written and spoken.

Apply today!

If you are looking for an exceptionally rewarding opportunity to contribute to a world-class company, we invite you to apply for the position of Accounts Receivable Representative II at Thermo Fisher Scientific Inc. Join our team and be part of a company that values inclusion, collaboration, and the pursuit of excellence.

Thermo Fisher Scientific Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We believe that by embracing individual differences, we can drive innovation and achieve even greater success.

Don't miss this ambitious opportunity to join a leading global company and make a significant impact on our team. Apply now and be part of our success story!