Collections Specialist

September 12, 2024

Solvo Global SAS

Medellín

FULL TIME

Collections specialist
Salary: a convenir
Location: Bogotá, medellin, Guatemala y honduras
Collections agent Job Description
We are seeking a reliable and experienced Bilingual Collector Agent to handle business-to-business (B2B) commercial collections. The ideal candidate will have a proven track record in collections, with the ability to make 80+ calls per day, send follow-up emails and SMS, and work with files to process payments. Fluency in both English and Spanish is essential, as the agent will interact with clients from diverse backgrounds.
Key Responsibilities
- Manage commercial (B2B) collection efforts by contacting clients through phone (80+ calls daily), email, and SMS to recover outstanding payments.
- Negotiate payment terms and schedules with clients in both English and Spanish.
- Accurately record all collection activities and client interactions in the system.
- Work with internal systems and files to process and document payments.
- Research and resolve client disputes to ensure timely payments.
- Escalate complex or high-risk accounts to management when necessary.
- Meet or exceed daily, weekly, and monthly collection goals.
- Ensure compliance with company policies and collection laws during all communication efforts.
- Demonstrate reliability by consistently showing up to work on time and completing assigned tasks.
Qualifications
- Fluency in both English and Spanish (verbal and written) is required.
- Minimum of 3 years of experience in collections in general (commercial collections experience is a plus).
- Strong ability to handle a high volume of calls and effectively communicate with clients.
- Proficient in managing emails, SMS communications, and working with collection files.
- Excellent negotiation, persuasion and problem-solving skills.
- Strong work ethic, punctuality, and the ability to work independently.
Job Type: Full-time
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