Job Opportunities in Colombia
September 19, 2024
Solvo Global SAS
Medellín
FULL TIME
Customer Service Associate / Back-office / Medellin
This is a full-time on-site role for a Customer Service Associate / Back office position at Solvo Global in Medellin. The role involves tasks related to customer support, satisfaction, phone etiquette, customer service and ensuring a positive customer experience on a day to day basis.
As a front line of support, you will play a crucial role in delivering top-quality service to our clients, while contributing to a positive and high performing work environment.
Responsibilities
ON SITE / 5 days per week ["CAMACOL - Cra 63 # 49ª-31, Edificio Camacol Barrio El Estadio. Piso 9"]
Tipo de puesto: Tiempo completo
As a front line of support, you will play a crucial role in delivering top-quality service to our clients, while contributing to a positive and high performing work environment.
Responsibilities
- Respond to a large volume of support calls and emails from our clients in a timely and professional manner, ensuring accuracy and attention to detail.
- Maintain a high rate of Isolved client retention by delivering superior customer service and addressing client inquiries effectively.
- Conduct research and resolve client inquiries, providing prompt and accurate solutions.
- Appropriately escalate complex issues for clients and participants, following our standard operating procedures.
- Participate in customer service training programs to enhance your knowledge and skills, enabling you to deliver exceptional support.
ON SITE / 5 days per week ["CAMACOL - Cra 63 # 49ª-31, Edificio Camacol Barrio El Estadio. Piso 9"]
Tipo de puesto: Tiempo completo
We regret to inform you that this job opportunity is no longer available
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