Onboarding Specialist

September 6, 2024

Commercient.com

FULL TIME

Onboarding Specialist Role
Commercient’s mission is to help growing companies run their Sales, Marketing, and Customer service, more efficiently by seamlessly connecting their ERP and CRM systems with an AI-driven platform. “We are the leading ERP integration platform for CRM deployments”. Every day 50,000 + users log on to CRM and automate their ERP, sales, customer service, billing, invoices, and payments with Commercient SYNC. Thousands of our customers around the globe automate and process their mission-critical business transactions 365 days a year, 24/7 with Commercient SYNC.
We have the leading CRM APP in the fastest growing CRM software market segments, namely Salesforce CRM, Hub Spot CRM, and Microsoft CRM. Commercient builds intelligent AI-driven APPS with an “out of the box” integration experience. Commercient has 20 + years of integration experience and assists over 1000 + organizations worldwide.
Why work with Commercient?
We strive to make our environment a place where all people are respected and valued. We believe that by building a company of diverse people, we also build diversity of thought and richness of experience. We are stronger and better for it.

We are early adopters of innovation, a strategy that has served us well. We put new technology to work, and we develop big, new ideas.
We provide learning and development budgets to help you grow and bond with your team.
Company culture! Come work with some of the best people you'll ever meet! We have a fun, dynamic team!
We always support a work-life balance because hey, we are all human!

If you are passionate and confident with technology and looking for the opportunity to jumpstart a fantastic technology career with a professional software technology organization, and you are prepared to work hard, Commercient is the right place for you.
About the role
As a member of the Hubspot Implementation team, the Onboarding Specialist role will guide customers through the Hub Spot technical software setup, identifying objectives, training, and initial activation and adoption. Our customers vary in size and industry, and projects vary in complexity ranging from Base Implementations (Technical setup) plus a Marketing/Sales/Service Hub set up. The Onboarding Specialist should be a motivated team member who has strong communication skills, a passion for helping people, an interest in problem-solving, and the flexibility to help with a variety of projects. Success in this role is quantitatively measured via client interaction/feedback, and internal KPIs.
Core duties & responsibilities of the role

Excellent English communication skills, both verbal and written.
Standard Hub Spot Onboarding: Research, Discovery/Kick-off Calls, Identify Objectives, implement a project plan, conduct regular customer calls, provide follow-up resources, assist customers with follow-up questions and handover clients to the Hub Spot success team when applicable.
On-going attention to product adoption
Advise clients on Hub Spot best practices and work with clients to guide their initial Hub Spot setup.
Build strong client relationships through transparency, candid communication, business understanding, and excellent execution and delivery.

Following Hub Spot Certifications are a plus:

Objective Based Onboarding
Marketing Software Certificat
Marketing Hub Implementation Certification
Hub Spot Marketing Software
Inbound Marketing
Sales Software Certification
Hub Spot Sales Software
Inbound Sales
Service Software Certification
Inbound Service Fundamentals

Salary Range: 1100-1500 US$ per month. Salary is based on experience, and offers are determined based on experience, education and skill set.
Job Type: Full-time
Experience: