Job Opportunities in Colombia
September 4, 2024
Traffic Violation
Medellín
FULL TIME
Collections Agent / On-Site Medellin
- Motivated by reaching and exceeding goals and collecting defaulted payments
- A go-getter attitude, passion for helping customers, and effective problem-solving skills
- Energetic, proactive, intelligent and adaptive to new technologies
- At least 1 year of work experience
- Honesty, integrity & ethics: you can be trusted to do the right thing for customers and for the team
- A desire to be apart of a team where you can take ownership of your work AND your team's success
- The desire to grow professionally and contribute to the success and culture of the company
- Calm in stressful situations
- Personable and relatable, with the ability to connect with customers
- Strong oral and written communication, with a keen eye to determine whether a situation calls for more formal or colloquial language
- Self-starter who can work independently and think on their feet
- A willingness to proactively challenge the norm, continually pushing us to deliver better service than we did the day before
- Speak Spanish and fluent English
What you'll do:
- You will manage the foundation of the platform: collecting defaulted payments
- You will be responsible to run key parts of our day to day operations
- Create intimate connections with customers by going above and beyond to provide best in class support. Act as the voice of the company on the front line with customers via email, live chat, phone, text and various social media accounts
- Own customer payment issues efficiently and effectively, from start to finish, utilizing empathy and creative problem solving skills
- Develop detailed product and industry knowledge in order to help customers through their decision process and provide personalized recommendations
- Collaborate with other operations teams to ensure a seamless customer experience
Job Type: Full-time
Language:
- A go-getter attitude, passion for helping customers, and effective problem-solving skills
- Energetic, proactive, intelligent and adaptive to new technologies
- At least 1 year of work experience
- Honesty, integrity & ethics: you can be trusted to do the right thing for customers and for the team
- A desire to be apart of a team where you can take ownership of your work AND your team's success
- The desire to grow professionally and contribute to the success and culture of the company
- Calm in stressful situations
- Personable and relatable, with the ability to connect with customers
- Strong oral and written communication, with a keen eye to determine whether a situation calls for more formal or colloquial language
- Self-starter who can work independently and think on their feet
- A willingness to proactively challenge the norm, continually pushing us to deliver better service than we did the day before
- Speak Spanish and fluent English
What you'll do:
- You will manage the foundation of the platform: collecting defaulted payments
- You will be responsible to run key parts of our day to day operations
- Create intimate connections with customers by going above and beyond to provide best in class support. Act as the voice of the company on the front line with customers via email, live chat, phone, text and various social media accounts
- Own customer payment issues efficiently and effectively, from start to finish, utilizing empathy and creative problem solving skills
- Develop detailed product and industry knowledge in order to help customers through their decision process and provide personalized recommendations
- Collaborate with other operations teams to ensure a seamless customer experience
Job Type: Full-time
Language:
- English (Required)
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