Job Opportunities in Colombia
August 27, 2024
Traffic Violation
Medellín
FULL TIME
Customer Support Representative / On-Site Medellin
As a Customer Support Representative, you will be part of a high-performing team dedicated to ensuring the success and satisfaction of our valued customers. You will play a key role in driving customer retention, managing escalations, and implementing strategies to enhance the overall customer experience.
Key Responsibilities:
Customer Relationship Management:
Build and maintain strong relationships with key customers.
Identify opportunities for upselling and cross-selling based on customer needs and usage patterns.
Escalation Management:
Act as the primary point of contact for escalated customer issues, ensuring timely resolution and customer satisfaction.
Collaborate with cross-functional teams to address and resolve complex customer challenges.
Performance Monitoring and Reporting:
Provide regular reports to senior management on team performance, customer satisfaction, and areas for improvement.
Process Improvement:
Continuously evaluate and enhance customer success processes to improve efficiency and effectiveness.
Collaborate with other departments to streamline communication channels and optimize the customer journey.
Qualifications:
Proven experience in customer support with a track record of achieving and exceeding performance targets.
Strong interpersonal and communication skills with the ability to build rapport and trust with both customers and team members.
Analytical mindset with the ability to use data to drive decision-making.
Excellent problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
Job Type: Full-time
Language:
Key Responsibilities:
Customer Relationship Management:
Build and maintain strong relationships with key customers.
Identify opportunities for upselling and cross-selling based on customer needs and usage patterns.
Escalation Management:
Act as the primary point of contact for escalated customer issues, ensuring timely resolution and customer satisfaction.
Collaborate with cross-functional teams to address and resolve complex customer challenges.
Performance Monitoring and Reporting:
Provide regular reports to senior management on team performance, customer satisfaction, and areas for improvement.
Process Improvement:
Continuously evaluate and enhance customer success processes to improve efficiency and effectiveness.
Collaborate with other departments to streamline communication channels and optimize the customer journey.
Qualifications:
Proven experience in customer support with a track record of achieving and exceeding performance targets.
Strong interpersonal and communication skills with the ability to build rapport and trust with both customers and team members.
Analytical mindset with the ability to use data to drive decision-making.
Excellent problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
Job Type: Full-time
Language:
- Ingles (Required)
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