Job Opportunities in Colombia
September 12, 2024
Solvo Global SAS
Medellín
OTHER & FULL TIME
Bilingual Customer Service Representative
At Solvo Global we are looking for the best bilingual talent to work with one of our best clients in the Americas.
Shift days: Full availability from Monday to Saturday 7:00 am to 9:00 pm
100% On site: MURANO - Calle 40sur # 41-44, Envigado
Start date: September 25th
As a Customer Service Representative, you will be taking incoming calls from consumers and assisting with post purchase questions or needs. In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.
Responsibilities: • Communicate with customers in a proactive and professional manner. • Respond to questions and provide information while meeting or exceeding customer expectations. • Identify the root cause of inquiries by asking probing questions to determine the best solution. • Maintain required product knowledge to deliver best-in-class service. • Provide insight and support with upcoming steps and stages with reference tools and information.
Skills and qualifications: • 6-12 months of Customer Service • Energy and Enthusiasm • Consistent employment history • An interest to be the best! Eager to be successful
Job Types: Full-time, Permanent
Pregunta(s) de postulación:
Shift days: Full availability from Monday to Saturday 7:00 am to 9:00 pm
100% On site: MURANO - Calle 40sur # 41-44, Envigado
Start date: September 25th
As a Customer Service Representative, you will be taking incoming calls from consumers and assisting with post purchase questions or needs. In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.
Responsibilities: • Communicate with customers in a proactive and professional manner. • Respond to questions and provide information while meeting or exceeding customer expectations. • Identify the root cause of inquiries by asking probing questions to determine the best solution. • Maintain required product knowledge to deliver best-in-class service. • Provide insight and support with upcoming steps and stages with reference tools and information.
Skills and qualifications: • 6-12 months of Customer Service • Energy and Enthusiasm • Consistent employment history • An interest to be the best! Eager to be successful
Job Types: Full-time, Permanent
Pregunta(s) de postulación:
- ¿Tienes experiencia en CS/BPO de al menos 6 meses?
- ¿Cuentas con un nivel de inglés superior al B2+/85%?
We regret to inform you that this job opportunity is no longer available
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