Urgently require a Help Desk Assistant/ Receptionist for a Facilities management company in Bahrain.
Undertake reception duties to greet and welcome staff, public, visitors, customers, and tenants, providing advice, assistance, and direction as necessary.
Deal with general telephone and face-to-face inquiries efficiently and professionally, signposting enquirers to appropriate contacts or providing advice and information as appropriate to ensure that they receive a positive experience and outcome.
Assisting existing clients with general queries, via email or by phone.
To keep the site team informed of any specific issues or needs in respect of individuals of their homes.
To keep the tenants informed of any specific or general maintenance work in advance.
Dealing with people issues in a positive manner and ensure tenant satisfaction is achieved promptly within acceptable timeframes.
To ensure that service standards are achieved and adhered to.
To ensure that all tenants receive a consistent high-quality level of service.
To maintain a complaints procedure and deal with disputes and damage claims.
To promote the service and the Company positively at all times.
Providing quick responses to tenant inquiries.
To undertake other appropriate duties of similar level and responsibility as may be required from time to time.
Managing company drivers’ daily tasks
Coordinating between HK and LTC tailors and mainly upholstery team.
New Flats
New flats preparation within the deadline:
i. Coordination on flat inspection with Facility Management supervisors ii. Coordination on works to be completed
Coordinating with Sales and Marketing, and Assets, for tenants’ new requirements
Coordinate with the IT department for the IPTV connection
Coordinating for cleaning and buffing of apartments
Once all equipment is fixed, check if everything is working and in order. If not, coordinate with the Facility Management team or supplier as required.
At the time of move in – coordinating with the teams for checklist completion and training the tenants on the equipment functioning.
Main contact with the tenants for additional work.
General
Main site contact for the helpdesk, to coordinate for Facility Management works (tenant related).
Any requests given by the concerned department manager.