Welcome guests upon arrival with courtesy and professionalism.
Be the first line of defense to handle guest queries and resolve issues in a timely and professional manner.
Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.
Check-out guests efficiently and courteously according to established standards and procedures
Promote SBEC to guests by highlighting program benefits, and assisting with queries and enrolment.
Project courtesy, hospitality and professional behaviour with guests and fellow colleagues at all times.
Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision.