Job Opportunities in Australia

Job description

Agency Department of Corporate and Digital Work unit Information Communication Technology

Development Services – Service Delivery

Job title Service Delivery Project Officer Designation Administrative Officer 6

Job type Full time Duration Fixed for 12 months

Salary $96,620 - $107,721 Location Darwin

Position number 68240465 RTF 308275 Closing 06/11/2024

Contact officer Jaden West, Director Service Delivery on 08 8924 3850 or jaden.west@nt.gov.au

About the agency https://dcdd.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/Job Details?rtf Id=308275

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with

disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss

this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the

OCPE website.

Primary objective

Provide support to ICT Service Delivery section to ensure high availability and maximum effectiveness of systems and information and

communications technology for the Northern Territory Government.

Context statement

ICT Services provides ICT hardware and software services to client agencies to meet business requirements. This includes end user services

such as the ICT Service Centre, End User Computing, Network Management, Voice and Telecommunications including internet. This

position is in the ICT Service Delivery unit and works closely with the Service Providers and Technology Service teams supporting allocated

client Agencies.

Key duties and responsibilities

1. Lead an end-to-end review of cloud services in the NTG multi-service provider environment.

2. Provide advice regarding the design, delivery and quality, of all of government ICT service integration delivery and management

requirements, provide support to teams responsible for the delivery of services.

3. Monitor the operational delivery of ICT services in accordance with the agreed deliverables for the outsourced contracts.

4. Ensure services are delivered in accordance with Service Level Agreements and resolve non-performance issues with service

providers, escalation of ICT incidents and tasks.

5. Assist with Major Projects, Service Transition and End to End management services provided by external service providers to NTG.

6. Provide professional advice and support in regard to Microsoft Enterprise licence management as the NTG migrates to cloud services.

Selection criteria

Essential

1. Conceptual, analytical and problem-solving skills with an innovative approach to problem solving which are outcomes driven and

client focussed.

2. Experience in supporting delivery of ICT, digital solutions from an operational and/or project perspective.

3. Ability to communicate in a clear, concise, and articulate manner and approach negotiations with a clear understanding of desired

business outcomes and maintain strong professional working relationships with a range of stakeholders including external service

providers.

4. knowledge of and experience in delivering contemporary ICT and related service delivery frameworks, methodologies, processes /

tools including risk assessment and mitigation strategies.

5. Ability to work with a high level of autonomy and accountability with a demonstrated strong work ethic.

6. An ability to manage self and others in a changing and complex environment.

7. Demonstrated work ethic and attitude which emulates DCDD values of being professional, accountable, honest, innovative and

respectful.

Desirable

1. Qualifications in Information Technology, ITIL or relevant discipline.

2. Knowledge of Northern Territory Government business environment and the supporting ICT structure.

3. Knowledge and experience with managing Microsoft’s suite of products.

Further information

The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history will

not exclude an applicant from this position unless it is a relevant criminal history. The recommend applicant will also be required to obtain

a Working with Children Clearance. When choosing to apply for this position, the applicant should consider the full requirements of the

position in aligning their work experience and capabilities to this role. Please refer to the Capability Framework