Job Opportunities in Australia

Position Description

Private and Confidential

Manager People & Culture

Live Better Position Description

About Us:
Live Better Community Services is one of the largest human services providers in regional Australia. Our core business
is customer-focused in-home and accommodation services. Additionally, we provide support to customers through a
broad range of child and family services, community transport, home modification and maintenance, and clinical
services. We operate from more than 40 locations across regional New South Wales, Queensland, and Victoria,
providing support and employment to people in the communities we serve.
We take a person-centred approach to our service delivery. This means ensuring our contact with customers is caring
and empathetic, providing both psychological and emotional safety, and of practical assistance to help people live
their best lives.
Our Beliefs:

• We believe in the enduring value and dignity of the individual.
  

• We believe in the power of kindness.
  

• We believe connection to home and community plays an important role in wellbeing.
  

• We believe as individuals, as an organisation, and as a society, we should continually reflect on the way we

treat each other.

Our Purpose:

• We inspire possibility by giving people access to support in their chosen community.

Our Mission:

• We achieve our purpose by connecting capable, passionate, and caring locals with those who need support.

Our Values:

• Integrity: We are honest and ethical in all our dealings and are accountable for our actions.
  

• Respect: We recognise the rights and choices of our customers, employees, and communities. We

encourage teamwork and support diversity.

• Cooperation: We identify and create value from partnerships and alliances with other organisations,

agencies, businesses, communities and within our own organisation.

• Empowerment: We encourage and support individuals and communities to realise their full potential.
  

• Excellence: We strive for best practice in all that we do as individuals, teams and as an organisation.

Live Better Position Description

The Position
Position title: Manager People & Culture
Job Type: Manager
People Manager 4 (PM4)

Reports to: Executive General Manager People & Culture
Direct reports: Recruitment Advisors
Administration Officer – Volunteer Programs
Note: This Position Description is indicative of the initial expectation of the role and subject to change
in line with requirements of Live Better’s goals and priorities, activities or focus of the job. The
incumbent can expect to be allocated duties not specifically mentioned in this document, but
within the capacity, qualifications and experience normally expected from persons occupying
positions at this level.



SERVICE DESCRIPTION
The Live Better People & Culture team is responsible for the strategic and operational delivery of People & Culture
functions across the whole organisation. The team is dedicated to providing a high level of customer service and
support to all stakeholders and delivers operational services and provides business partnering, leadership and advice
across all People & Culture functions including Human Resources, Payroll, Recruitment, Onboarding, Injury & Care,
Industrial relations, and all other related people matters that impact our organisation.


POSITION DESCRIPTION
The primary objective of the Manager People & Culture is to support the Live Better business by providing
Management of the end-to-end recruitment and volunteer life cycle. This will include support, consultancy, and
advice to Hiring Managers on recruitment and volunteer solutions, policies, procedures, and requirements
throughout the recruitment and volunteer process, ensuring that Hiring Managers and candidates receive the best
possible customer experience.

The role will also be responsible for supporting the Executive General Manager People & Culture to identify, manage
and implement a range of identified continuous improvement initiatives, and processes across Live Better including
our recruitment uplift project and growth of our volunteer programs. The Manager People & Culture will also take
carriage of the design, implementation, and management of a range of initiatives, such as the migrant worker
program, to holistically support the wellbeing of our employees.
RELATIONSHIPS

• Reporting to the Executive General Manager People & Culture

• Working closely with all members of the People & Culture team, Managers, and staff across Live Better.

• Building and maintaining relationships with all internal and external stakeholders.

MANDATORY QUALIFICATIONS AND EXPERIENCE

• Tertiary qualifications in a relevant discipline: human resources, social science, business, or relevant

experience.

• Proven experience managing and implementing continuous improvement initiatives, and processes across a

geographically diverse business.

• Familiarity with project management approaches, tools and phases of the project lifecycle.

• Demonstrated experience working in an organisation of similar size delivering process and systems change.

• Broad working knowledge of the Community Services sector, local networks and knowledge and

understanding of the challenges faced by people with a living with disability, chronic illness, mental health
condition and the aged.
Live Better Position Description

• Strong stakeholder engagement and relationship management skills.

• Outstanding leadership and people management skills with proven experience in motivating colleagues to

achieve organisational objectives.

• Current unrestricted Australian Drivers Licence and willingness to undertake travel in accordance with

responsibilities of the role.

• Completion of NDIS Worker Orientation Module ‘Quality, Safety and You’

SKILLS, KNOWLEDGE, AND ABILITIES

• Working knowledge and experience in best practice recruitment/selection & HR processes.

• Ability to interpret Awards along with experience in onboarding processes including the preparation of

employment contracts.

• Working experience using Electronic Recruitment and candidate management systems.

• Proven record of ethical behaviour and a demonstrated commitment to the beliefs and values of our

organisation.

• Well-developed communication, negotiation, and interpersonal skills for liaising with staff at all levels in the

organisation, external providers, and external bodies.

• High level of attention to detail that encompasses sound written communication skills with the ability to

formulate effective communication to a range of internal and external stakeholders.

• Superior organisation skills with a high degree of drive, initiative, outcome orientation and the capacity to

deal with multiple and often conflicting priorities.

• Ability to work independently and as part of a team.

• Ability to represent our organisation in a confident, professional, and knowledgeable manner, acting with

trust and integrity at all times.

• Proven record of ethical behaviour and a demonstrated commitment to the beliefs and values of our

organisation.

DUTIES AND RESPONSIBILITIES

• Contribute to the development, review, and maintenance of processes for the efficient and cost-effective

management of the recruitment and volunteer programs at Live Better.

• Provide leadership and specialist support to management to foster a positive culture, deliver successful

recruitment and volunteer onboarding outcomes and minimise cost.

• Prepare and provide both ad-hoc and monthly recruitment and volunteer reporting and statistical analysis.

• Coaching and mentoring the Recruitment team, People & Culture team and service team managers on

Recruitment and Volunteer Management matters and provoking positive change in Recruitment and
Volunteer Management.

• Building strong stakeholder relationships to assist in achieving business objectives.

• Identify opportunities for process and systems improvements in line with continuous improvement

initiatives.

• Organising, attending, participating, and facilitation of stakeholder meetings.

• Documenting and following up on important actions and decisions from meetings.

• Take key accountability for recruitment and volunteer deliverables, working with the service team managers

and leveraging internal and external resources, policies, processes, and systems as appropriate

• Develop and maintain a network of candidates by using direct sourcing, social media, job boards, Linked In,

internal career site, referrals, advertising, third-party agencies, and other means to source the best talent.

• In consultation with the Executive General Manager People & Culture identify scopes and depth of our services

by geography and maintain accessible data around the market potential in existing and potential markets.

• Prepare and provide both ad-hoc and monthly recruitment and volunteer reporting and statistical analysis.

• Contribute to the communication and promotion of our beliefs, purpose, and values throughout the

organisation.

• Empower staff to take initiative by providing all required resources and training, with a focus on individual

accountability.

• Contribute to the development and delivery of training related to Recruitment and Volunteer Management.

Live Better Position Description

• Building strong stakeholder relationships to assist in achieving business objectives.

• Perform other duties from time to time that are not inconsistent with the role.
  

RISK
Managers of Live Better are responsible for incorporating risk and opportunity management into their standard
management practices by:

1. Understanding Live Better’s risk and opportunity management principles and foster a risk aware culture
within their areas of responsibility.
2. Identifying and determining appropriate actions to address risks within their area of responsibility in
accordance with Live Better policies and procedures.
3. Documenting their risk and opportunity management processes by developing and maintaining a register
of risks
4. Upward reporting of significant emerging or residual risks.
5. Ensuring the inclusion of risk and opportunity management responsibilities in duty statements, induction,
professional development, and performance management processes for all staff within their area of
responsibility.

HEALTH, SAFETY AND ENVIRONMENT RESPONSIBILITIES
All staff are required to take reasonable care for their own health and safety and that of other personnel who may
be affected by their conduct.

Advise Live Better in writing of any conditions which may impact ability to carry out the responsibilities required of
the role.


NATIONAL POLICE CHECK, NDIS SCREENING CHECK, AND WORKING WITH CHILDREN CHECK
The position holder is required to pass and hold a current National Police Check, a NDIS Screening Check, and a
Working with Children’s Check (NSW/VIC) or Blue Card (QLD).

PRE-EMPLOYMENT MEDICAL ASSESSMENT
The position holder is required to pass a pre-employment medical assessment, including drug and alcohol screening.


DIVERSITY
We are committed to welcoming and maintaining a diverse workforce, which will help us attract and retain a team of
talented people to better serve our customers and improve business results.

PRIVACY NOTIFICATION
We require personal information relevant to your employment. The collection and handling of the information will
be consistent with the requirements of the Privacy Act.


INFORMATION SECURITY COMPETENCIES
We require all staff to demonstrate and maintain an adequate and proportionate level of information security
knowledge and competence.

REMUNERATION
An appropriate remuneration package in line with the skills and experience of the successful candidate will be
negotiated. Salary packaging opportunities are available.

Live Better Position Description

CAPABILITY FRAMEWORK
The position of Manager People & Culture has been assessed as a People Manager 4 (PM4) role, with the following
capability and behavioural expectations:
Capability Demonstration Behavioural Expectations
Display • Demonstrates ethical • Keeps control of own emotions and seeks to understand others before responding.
awareness of behaviour and encourages • Shows genuine empathy and respect; adapts well to change and stays calm under pressure.
self and others. others to act with integrity. • Demonstrates integrity by taking responsibility for their words and actions.
• Understands self and shows • Takes the time to explore feedback from a range of stakeholders and responds
respect by recognising constructively.
personal impact on others. • Makes decisions which are well considered, fair, and consistent.
• Reflects on own performance • Respectfully challenges behaviour which is inconsistent with our code of conduct, beliefs,
and has the courage to and values.
respond positively to
feedback.
Cultivates • Leverages internal and • Earns trust by being authentic.
productive external relationships to • Demonstrates respect for each colleague, partner, and/or stakeholder by recognising the
relationships. deliver quality outcomes. benefits of diverse ideas and approaches.
• Consults, collaborates, and • Actively encourages consultation and collaboration.
influences authentically. • Communicates clearly and authentically.
• Balances the needs of multiple • Collaborates with key stakeholders to proactively address issues and identify opportunities
stakeholders while respecting to improve performance and services to customers.
different viewpoints.
Drives Results • Takes responsibility for work • Establishes clear, measurable goals for the team and/or individual.
quality and timeliness of • Clarifies responsibilities and builds ownership by regularly monitoring team and/or individual
results. progress.
• Sets high standards for • Sets high standards for operating ethically and efficiently and takes early corrective action
customer service, best when required.
practice, and continuous • Defines team and/or individual outcomes by understanding the needs of customers.
improvement. • Regularly evaluates progress with early correction to ensure quality outcomes.
• Navigates complex and • Drives accountability and continuous improvement by implementing effective reporting and
changing circumstances to improvement mechanisms.
achieve results.
Develops • Builds an inclusive workplace • Provides each staff member with guidance, development opportunities, and feedback which
People and which brings people together. drives high performance.
Culture • Creates the environment for • Demonstrates courage to address workplace behaviours which conflict with our beliefs and
collaboration, high values.
performance, and productivity. • Communicates the benefits of a diverse and inclusive workplace.
• Facilitates employee • Focuses on people’s strengths and champions individual and team development.
development to address • Actively recognises behaviour which delivers results and demonstrates our beliefs and
business needs and support values.
individual growth. • Skilfully addresses and resolves individual and team performance gaps.
Operates • Champions and supports • Ensures the team and/or individual understands the strategy and how it addresses future
Strategically change, reform, and challenges.
innovative future thinking. • In collaboration with team members, sets performance objectives which show how each

• Develops plans and prioritises staff member contributes to the strategy.

work to meet strategic • Develops clear plans to implement the strategy.
objectives. • Promotes creative thinking to address future challenges.
• Communicates the strategy • Aligns resources, people, systems, and processes to meet priority objectives.
and coordinates effort to • Redirects resources and efforts to meet changing priorities.
deliver on strategic objectives.
Technology and Adopts appropriate technologies • Uses available technology and systems appropriately and guides staff to make the best use
Information and manages data and of technology.
Management information to enable business • Supervises and trains staff to ensure they record, protect, and manage information and data
and customer outcomes. in the right systems.

• Supports staff to use technology to innovate and continuously improve how we work.
• Identifies how technology can enable teams to improve productivity and collaborate to

achieve business goals.

• Establishes and maintains contingency plans for operations in case of technology disruption.
• Implements information and data management policies to improve business operations and

manage risk.

Finance and Applies responsible financial and • Applies policy and procedures and monitors their application to ensure compliance with
Resource resource management to achieve finance and resource management requirements.
Management value for money and support • Contributes to efficient and effective management of financial and other resources to
financial sustainability. achieve organisational goals.

• Maintains accurate operational information and data which will contribute to budgeting,

reporting, and forecasting.

• Contributes to business planning, budgeting, forecasting, and reporting through the analysis

of operational information and trends.

• Identifies and takes action to mitigate risk and maximise opportunities for effective finance

and resource management.

• Considers the financial impacts of future business models, projects, and programs.
  

Live Better Position Description

Capability Demonstration Behavioural Expectations
Asset Creates, allocates, maintains, and • Supervises and supports the responsible use of assets in line with policy and procedures.
Management retires assets appropriately and • Maintains accurate information and data which contributes to efficient and effective
responsibly to optimise management of assets.
effectiveness and efficiency. • Identifies asset management risks and improvement opportunities and matters for
escalation.

• Monitors and reviews asset management data and information to ensure policy alignment,

adherence to roles and responsibilities, and the management of risks for assets over the full
lifecycle.

• Implements asset management plans which identify and act on areas for improvement and

maximise opportunities for optimal asset use.

• Drives effective asset management through consideration of technology, processes, and

organisational and customer needs.

Procurement Applies procurement processes • Complies with procurement and contract related policies and procedures. Supervises and
and Contract to ensure value for money guides staff to ensure they comply with policies and procedures.
Management through effective purchasing and • Seeks staff feedback to identify risk and improvement opportunities or matters for
contract performance. escalation.

• Contributes to the identification of business requirements, deliverables, and expectations of

suppliers.

• Prepares fit for purpose documentation which outlines the business requirements,

deliverables, and expectations of suppliers, considering value for money and risk.

• Analyses and identifies procurement and contract management risks and takes appropriate

actions to manage.

• Reviews supplier performance under contracts and takes actions to identify opportunities

for improvement.

Project Applies effective governance, • Delivers tasks in line with agreed project schedules, checks progress and seeks help to
Management planning, and coordination to ensure project milestones are met.
project management to achieve • Prepares accurate project documentation and reports proactively on time, scope, budget,

• Contributes to the development of initiation briefs, business cases, project plans, and project

evaluations.

• Identifies and monitors actions to achieve project outcomes, manage risks effectively, and

minimise the impacts of variances from project plans.

Change Applies effective planning, • Integrates organisational changes and improvements into work processes and practices.
Management coordination, and • Supervises and supports change and continuous improvement and explains the purpose and
communication to change benefits of change and implications for the team. Supports staff to identify ways to innovate

• Clarifies roles, responsibilities, and expectations during times of change.
• Communicates and consults proactively with key stakeholders during change.
• Identifies and removes obstacles to enable successful change implementation.
  

Manages Applies effective workforce • Applies effective workforce planning to ensure the availability and allocation of capable
Effectively planning and performance resources so service commitments and deadlines are met.
(People management to optimise • Provides and documents feedback on performance and development to ensure employees
Management) workforce productivity and have role clarity and deliver on expectations.

Live Better Position Description