October 2, 2024

Shiploads

Cambridge

OTHER & FULL TIME

IT Service Desk Technician

THE ROLE
As a member of the Shiploads’ team, you are expected to have a high focus on exceeding customer’s expectations of service. It is essential that you convey a friendly and inviting manner with a can-do energetic nature.
The Service Desk Technician is responsible for maintaining and developing the following areas: information systems, provide Level 1/2 PC, network and server support to our fleet. In addition, the role is to research and develop business system improvements through hardware, software and process improvements.
THE PERSON

You will be passionate about retail, gaining satisfaction from successfully assisting the Shiploads’ crew to deliver exceptional customer service.
You will display a high standard of personal presentation and pride in your work.
You will be an outgoing, good-natured individual who enjoys interacting with and providing assistance to a wide range of internal and external customers on a daily basis.
You will be a driven person looking to grow and improve and develop systems and processes.
At Shiploads we look for unique, inspiring people who understand our Mojo, show this in the way they work, and evolve it.

OUR MOJO
At Shiploads, this is how we embark every day:

we're energetic
we obsess over our customer
we have fun
we're passionate
we're unique
we keep it simple
we're genuine

JOB DUTIES & TASKS
Information Systems:

Install, configure and maintain new and existing ICT infrastructure in the organisation
Management of information technology and computer systems
Develop processes and policies to support best practice use of software
Work with external vendors for network, purchasing and CCTV
Manage CCTV and alarm systems and develop training systems for users
Provide recommendations for improvements in technology
Remotely investigate and troubleshoot a variety of technical issues
Logging and escalating jobs while collaborating with other support team(s)

Store Support:

Provide daily assistance to stores with hardware and software issues
Train and develop all crew’s knowledge of software and systems
Manage routine store preventative maintenance
Develop process improvements for stores and administration

General:

Strong time management, ability to prioritise
Ability to work autonomously and within a team
Comply with all legal and Company workplace safety requirements and standards
Comply with all company policies and procedures
Complete any other reasonable duties or Management requests as required

APPLICATION CRITERIA
Your fit to our business is extremely important and it should be for you as well.
Just sending us a resume is not enough.
We need to know about you and your Mojo.
In addition to your resume, in a short cover letter, address the following selection criteria;
1. Exceptional communication skills, with the ability to interact effectively with a broad cross-section of people, most importantly, our customers
2. A friendly nature with the ability to perform duties and assist customers with a smile
3. A high level of energy, initiative, self-motivation and discipline, together with the ability to work independently and as a member of a team
4. Ability to perform tasks effectively and efficiently with a high level of attention to detail
5. Effective time management skills, with the ability to prioritise and meet deadlines
6. Knowledge in computer hardware and software systems and programs
7. Knowledge in computer networks, network administration and network installation
8. Knowledge or the ability to develop knowledge of email, internet, web-based software and websites
9. Effective computer trouble shooting ability
10. What’s something about you that’s unique that your resume wouldn’t show us?
Job Types: Full-time, Permanent
Pay: $50,000.00 – $65,000.00 per year
Work Location: In person
Application Deadline: 18/10/2024