Job Opportunities in Australia

NDIS Quality and Safeguards Commission 1
Candidate Information Pack
Integrity Officer (Complaints)

Job Reference Number 230_09/24
Position Title Integrity Officer (Complaints)
Classification APS 5
Status Ongoing
Salary Range $84,927 - $90,696
Contact Person Terry Collins
Job title of contact person Director, Internal Integrity (Investigations)
Contact Number 0414 429 523
Contact Email Terry.collins@ndiscommission.gov.au
Number of Vacancies 1
Division Legal Services and Internal Integrity
Branch Internal Integrity Unit
Section Internal Investigations
Location All capital cities
Date Applications Open 19 September 2024
Date Applications Close 3 October 2024
About the NDIS Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission (the Commission) is a regulator established on 1
July 2018 as an independent agency under section 181A of the National Disability Insurance
Scheme Act 2013 (the NDIS Act) to improve the quality and safety of NDIS supports and services.
The Commission is the dedicated national regulator of NDIS service providers in Australia.
During its formative phase, the Commission’s focus was on establishing the essential systems
and processes needed to meet its legislated responsibilities. The Commission is the process of
scaling up and maturing its operations to becoming an effective, approachable and
transparent regulator.
The Commission has more than doubled its number of staff in the last 12 months as a result of
receiving significant funding by the government.

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The NDIS Commission’s core legislative functions
The Commission assists the Commissioner in the performance of their functions, the core of
which are to:

• uphold the rights of, and promote the health, safety and wellbeing of, people with

disability receiving supports or services, including those received under the National
Disability Insurance Scheme

• develop a nationally consistent approach to managing quality and safeguards for people

with disability receiving supports or services, including those received under the National
Disability Insurance Scheme

• promote the provision of advice, information, education and training to NDIS providers

and people with disability

• secure compliance with relevant legislation through effective compliance and

enforcement arrangements, including through the monitoring and investigation functions
conferred on the Commissioner by legislation

• promote continuous improvement amongst NDIS providers and their delivery of

progressively higher standards of supports and services to people with disability

• develop and oversee policy design for a nationally consistent framework relating to the

screening of workers involved in the provision of supports and services to people with
disability

• provide advice or recommendations to the National Disability Insurance Agency (NDIA)

and its Board in relation to the performance of the Agency’s functions

• engage in, promote and coordinate the sharing of information to achieve the objects of

the relevant legislation

• provide NDIS market oversight, including:

i. monitoring changes in the NDIS market which may indicate emerging risk; and
ii. monitoring and mitigating the risks of unplanned service withdrawal
The NDIS Commission is a disability friendly organisation that offers interesting and
challenging roles. People with disability are encouraged to apply for jobs in the Commission.
Legal Services and Internal Integrity Division
Our day-to-day work has a direct and immediate impact on the lives of people with disabilities,
which makes it incredibly meaningful, rewarding and fulfilling.
The Legal Services and Internal Integrity Division is comprised of the Legal Services Branch and
the Internal Integrity Unit. The Division is headed by the NDIS Commission’s General Counsel.
Division staff members are based in Parramatta, Penrith, Melbourne, Adelaide, Brisbane,
Canberra and Perth.
The Legal Services and Internal Integrity Division is committed to supporting and investing in
the training and development of its staff, encouraging professional development activities
and working on a diverse range of very interesting and challenging matters.

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We have an excellent workplace culture that is inclusive, friendly, collaborative and diverse.
The successful candidate will join a supportive, hardworking, and collaborative team.
We support flexible working arrangements but please note that the role requires
attendance in the office for a majority of the week.
The Internal Integrity Unit (Investigations)
The Internal Integrity Unit (Investigations) is responsible for the following functions:

• Co-ordinating the handling of disclosures relating to the NDIS Commission in

accordance with the Public Interest Disclosure Act 2013;

• Making referrals to, and managing referrals from, the National Anti-Corruption

Commission;

• Investigating and overseeing complaints made about the NDIS Commission’s staff and

processes;

• Undertaking preliminary assessments of workplace misconduct matters and

conducting misconduct investigations on behalf of People Services, the Commissioner
or other members of the Executive Leadership Team;

• Providing information to the Commonwealth Ombudsman concerning Public Interest

Disclosures and requests for information under s7a and s8 of the Ombudsman Act
1976;

• Managing and providing advice on conflict of interest disclosures made by NDIS

Commission staff;

• Providing education to staff of the NDIS Commission on integrity related matters.

Key duties
The Integrity Officer (Complaints) will be responsible for dealing with referrals to the
Internal Integrity Unit from internal and external stakeholders about concerns regarding the
NDIS Commission and staff; working closely with the Director and Assistant Directors to
ensure quality work is delivered within relevant time frames.
In this role you will:

• Assess and manage referrals received from providers, participants, the Minister and

members of the public about NDIS Commission employees and its processes.

• Receive and assess referrals from staff of the NDIS Commission about matters relating

to workplace issues.

• Manage highly sensitive or confidential material.

• Work collaboratively with staff and Senior Executives of the NDIS Commission.

• Liaise with other government agencies and manage the sharing of information in

accordance with statutory obligations.

• Engage across the full range of the NDIS Commission’s functions, identifying and

fostering opportunities to deploy cross-functional strategies to address integrity
related issues.

• Prepare complex and/or sensitive correspondence and corporate documentation,

including reports, briefings, and recommendations relating to Complaints against the
NDIS Commission.

• Contribute to and participate in education campaigns to inform and educate NDIS

Commission employees on Complaints policy and procedures:

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• Assist the Director and Assistant Directors of the Internal Integrity Unit with other

duties as required. There is some interstate travel required for this role.
Skills, Knowledge, and Personal Attributes
To be successful, you must be able to thrive in a fast-paced environment with competing
priorities and deadlines. The ideal candidate will have the following capabilities:

• Demonstrated capability to develop and sustain excellent working relationships within

the team, the NDIS Commission more broadly, and with a variety of external and
internal stakeholder groups.

• Excellent written and oral communication skills, and experience producing quality

reports, briefings, and correspondence of a complex nature.

• Proven ability to interpret and apply legislation and policy.

• Strong administrative capability.

• Highly developed organisational skills, with the ability to manage competing demands,

and statutory deadlines, while remaining flexible to new priorities and tasks.

• Demonstrated ability to make sound judgements and decisions based on thorough

analysis, problem-solving, innovation, and evidence-based practice.

• High level ability to manage complaints and mediate successfully.

• Strong commitment to continuous improvement and to the development of solutions

to achieve quality outcomes.

• Ability to positively engage with persons who have disabilities and challenges with

communication.

• Ability to work independently, and collaboratively.

In addition, the following are the minimum mandatory requirements for candidates
applying for the role:

• Must not be under active/current investigation for a suspected breach of the APS Code

of Conduct; and

• Must never have received formal disciplinary or administrative action from any

employer for APS Code of Conduct breaches or workplace misconduct issues; and

• At least 12 months experience in a role requiring regular contact and communication

(both written and oral) with stakeholders; and

• At least 12 months experience reading and applying guidelines, procedures, or law; and

• At least 2 years’ experience preparing a range of written documentation.

The following are highly desirable:

• Experience in a complaints handling, mediation or communications role.

• Knowledge of the NDIS and an understanding of the role of the NDIS Commission.

• Experience working in the disability sector.

• Working knowledge of the NDIS Act.

• Previous experience working in an Integrity Unit or Ethical Standards Unit.
  

Eligibility Requirements

• NDIS employees are required to be Australian Citizens.
  

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• Candidates employed by the NDIS Commission are required to undertake a Police

Records Check prior to commencement of employment. If the position involves working
with children and/or vulnerable people, the appropriate check for this will also be
required to be undertaken.

• Successful candidate(s) will be required to obtain and maintain at least a baseline

security clearance.
To be eligible to obtain a security clearance (Baseline, Negative Vet 1 or Negative Vet 2) the
successful candidate must be an Australian Citizen. Candidates must be able to establish their
background as checkable to be considered eligible for a security clearance. Any gaps or
periods of time spent overseas for 12 or more months (cumulative) that cannot be verified
by an Australian referee are typically deemed uncheckable, rendering the candidate ineligible
for a security clearance. Background history must cover 5/10 years (Baseline / Negative Vet 1
or Negative Vet 2) of employment, education, residential, criminal history and anything else
specified by the AGSVA. The successful candidate must be willing to disclose all relevant and
required information to fulfil this process.

How to apply
1. Applications are to be submitted online at NDIS Commission current vacancies page
2. Submit a statement (of maximum 1000 words) demonstrating how your skills,
knowledge, experience would make you the best person for the role. Please ensure
you address the key duties and capabilities of the ideal candidate in the statement.
3. Attach an up-to-date Curriculum Vitae (CV) and the contact details for two referees,
one of whom should be your current (or most recent) supervisor.

The assessment/selection process
The merit assessment process is chosen to suit the circumstances of the vacancy, the business
environment in which it operates and generally includes the following stages:

The application
Applicants provide written evidence of their skills, knowledge and experience
supported by relevant examples.

Shortlisting
Shortlisting is undertaken to identify the applicants with the strongest claims

Further assessment
The selection panel (usually 2-3 people) acquires as much information as they consider
necessary. This may include contacting referees, undertaking an interview, a work
sample test and/or psychometric testing may also be included in the assessment. The
contact person for the vacancy is available to provide further information about which
assessment techniques will be used.

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Recruit Ability
We participate in the Australian Public Service Recruit Ability Scheme to attract applicants
with disability by removing some of the barriers in recruitment and employment processes.
The scheme provides an opportunity for applicants with disability to progress to the next
stage in the selection process if they are assessed as meeting the minimum requirements of
the job. Disability is defined as ‘current limitation, restrictions or impairment, which has
lasted, or is likely to last, for at least six months and restricts everyday activities.

The NDIS Commission is a disability friendly organisation that offers interesting and
challenging roles. People with a disability are encouraged to apply for jobs in the Commission.

Aboriginal and Torres Strait Islander peoples
We recognise the richness of Aboriginal and Torres Strait Islander cultures, and the unique
knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy
development and service delivery. We welcome and encourage applications from Aboriginal
and Torres Strait Islander peoples.

Merit Pool
A merit pool may be created and utilised within 18 months from the date this vacancy was
advertised in APSJobs